The positions below are currently open with the City of Hendersonville.
Please contact :
Jennifer Harrell, Human Resources Director
City of Hendersonville
160 Sixth Avenue East
Hendersonville, NC 28792
Community Development Events & Marketing Assistant- Part Time
As part of the Community Development Department, the part time Community Development Events & Marketing Assistant will perform skilled administrative work to assist with planning and coordination the promotional activities and special events. An employee in this class performs a variety of tasks and functions to assist with day-to-day execution of events, event planning as well as implementation of marketing strategies. This employee supports the Downtown Division staff in executing the organization’s communications strategy to include all forms of public and media relations, print and web based outreach, and social media. The position requires creativity, interpersonal skills as well as verbal and written communication skills. Energy, self-motivation, effective follow-through, and the ability to work both individually and as a team player are vital. Work requires a great deal of independence and may include supervising volunteers, or providing assistance to others.
The employee will serve as on-site support at Downtown Hendersonville events from set up through breakdown. The employee will assist the Downtown Events Coordinator with event planning and execution. Support the Downtown Events Coordinator and Downtown Manager with day-to-day marketing and advertising activities and long-term strategic planning, including but not limited to drafting social media posts, conducting live social media videos, digital and print advertising, poster design and distribution, radio copy, press releases, etc. Manage volunteer coordination for all downtown events. Assists with vendor relations and coordination. Provide creative input and feedback on overall processes. Assist with organizing and taking inventory of supplies and equipment related to events. Attends Downtown Events Team meetings and any other relevant meetings to the position as a second point of contact and perspective. Assists Downtown staff with special projects which could include research, compiling data, long term planning, graphic design and other possible assignments.
The employee should have the ability to work irregular hours including evenings, weekends and some holidays; ability to stand, kneel, walk or be active for extended periods of time in seasonable weather conditions; ability to lift up to 50lbs occasionally or 20lbs regularly during event set up and breakdown; ability to interact and communicate with a variety of customers, merchants, volunteers and stakeholders as well as the general public; at least one year of proven experience using social media platforms on behalf of an organization or business; ability to troubleshoot and problem solve as issues arise while on-site at events; must be a motivated people-person with the ability to field complicated and difficult questions; excellent verbal and written communication skills; proficiency with Microsoft Office; Graphic design and/or photography and video skills preferred.
Education: Graduation from an accredited college or university with a bachelor's degree in Business, Marketing, Hospitality, Event Management, Communications or related field of study.
Experience: Two (2) or more years of related experience in special events, marketing and promotions and volunteer coordination; or an equivalent combination of education and experience. Valid driver’s license.
Salary: $15.00 per hour. Average of 25 hours per week. The position will have pro-rated benefits.
To apply: Upload a cover letter, resume and completed City of Hendersonville application. Resumes may be submitted with the application but not instead of application. The position is open until filled. The City of Hendersonville is an Equal Opportunity Employer.
Customer Service Representative
As part of the Finance Department, a Customer Service Representative is primarily responsible for assisting customers using established guidelines and procedures. Work also involves posting new and maintaining existing customer account data. Work involves coordination with other departments within the City and public contact functions which requires considerable tack and courtesy. Receives telephone calls, walk-in and online requests from customers. Assists customers with account maintenance, billing/payment questions, and complaints; collects customer payments. Utilizes computerized data entry program to enter, update, store and/or retrieve information as requested or otherwise necessary. Handles a high volume of customer calls regarding all aspects of utility accounts. Processes collection of past due accounts. Research and problem solves issues with customer’s account with minimal supervision. Ability to exercise attention to detail in performing assigned tasks. Ability to work with people, develop and maintain work relationships, communicate, manage conflict, and perform as an effective team member. Ability to think, learn and process information. Ability to solve problems and gather necessary information. Includes having math and reading skills appropriate to job level. Establishes and maintains a variety of electronic and tangible files, filing and retrieving information as requested or otherwise necessary. Must have discretion dealing with confidential information. May assist other departments as necessary. Work is performed according to standard procedures, but the employee is expected to use some initiative and independent judgment in accomplishing assigned objectives. Performs other related job duties as assigned.
This position must demonstrate the ability to multitask, pay attention to detail and complete tasks with a high level of accuracy. Must be able to handle a high volume of transactions in a fast-paced environment. All customer service representatives are expected to have pleasant, courteous and effective communication skills, both in person and on the telephone.
The position requires graduation from high school and 2+ years of customer service and collections experience; and/or any equivalent combination of training and experience required to perform the essential position functions. Three to five years’ experience in a computerized office environment is required. Experience with business office operations and or public utility or collections preferred. Proficiency in Excel, Word and computerized systems is required. Experience in a high-volume customer setting preferred.
Hiring salary: The position is a pay grade 8 with a hiring salary range of $28,922 – $31,000. Hiring salary will be determined based on qualifications and internal equity.
To apply: complete a City of Hendersonville employment application and upload a resume. Contact Human Resources at email@example.com with any questions. The position will remain open until filled. The City of Hendersonville is an Equal Opportunity Employer.
Environmental Services Equipment Operator
As part of the Public Works Department, an Environmental Services Equipment Operator operates a variety of solid waste collection equipment, recycling and brush trucks to collect solid waste, recycling, brush and down trees and aid in the removal of dead animals. Emphasis of the work is on operating a large vehicle to collect solid waste in the City’s residential and business districts. Work also includes performing one or more tasks normally associated with other manual labor as required. Work occurs primarily in an outside environment in all weather conditions and includes working holidays and possibly working overtime. Work includes aiding in the repair and delivery of solid waste containers; drives and operates snow plows to remove snow and ice from city streets and parking areas. Empties refuse and recycling containers riding or walking behind trucks; operates chainsaw to cut trees. Assists with completion of work orders; maintains trucks; performs various yard work. Communicates with public to provide educational information regarding the cities refuse programs. Identifies and reports route, equipment and safety issues. Enters route and trip data into computerized program. Conducts pre-trip inspection of truck; performs preventive maintenance on equipment; cleans equipment. Transports load to prescribed disposal areas. Employee will need knowledge of traffic laws, geographical layout of the City including streets and other arterials. Performs related work as required.
The employee should have general knowledge of practices of operating large specialty trucks and other equipment; of the traffic laws and regulations governing equipment operation; of the geographical layout of the City including streets and other arterials; of the occupational hazards involved and the safety precautions necessary to the proper operation of varied assigned equipment; skill in the operation of equipment to which assigned; ability to understand and follow oral and written directions; to explain policies and procedures to citizens and businesses; to make minor repairs and adjustments to equipment; to respond back to work for emergencies or in support of other personnel as required; to understand and follow specific oral instructions; to detect signs of the mechanical failure of the automotive and packing equipment; to establish and maintain effective working relationships with associates and the general public.
This is heavy work requiring the exertion of 100 pounds of force occasionally, up to 50 pounds of force frequently, and up to 20 pounds of force constantly to move objects. Employee is subject to noise, vibration and hazards including exposure to mechanical equipment and atmospheric conditions. Employee is exposed to moving or parked vehicles, stray or loose animals, insects, broken glass and metal, and other conditions associated with solid waste collections.
Education and Experience: The position requires a High School diploma or equivalent, 1 - 4 years’ experience in the operation of heavy equipment such as a sanitation truck, dump truck, or equivalent.
Special requirements: A valid CDL -B driver’s license, flagger and safety training.
Salary: The position is a pay grade 10 with a starting salary of $31,886. Hiring salary will be determined based on qualifications and internal equity.
To apply: visit our career site . The position will be open until filled. FLSA status: Non- Exempt. The City of Hendersonville is an Equal Opportunity Employer.
Line Maintenance Mechanic I
As part of the Water and Sewer Department, a Line Maintenance Mechanic I performs routine manual labor in the installation, maintenance, and repair of water and sewer lines, meters, hydrants, easements and other infrastructure facilities. Work is generally performed as part of a work team to maintain and repair utility easements.. Employee will operate a variety of equipment installing water or sewer lines. Maintains daily work orders and reports. Installs hydrants, meters, valves, repair clamps and related pipeline apparatus; sets meter boxes. Performs other work as assigned. Employee will need skill in the operation of lightweight and medium-weight construction equipment. Working knowledge of the tools, materials and equipment used in the installation, replacement, maintenance and repair of utility lines. Working knowledge of a variety of maintenance and manual methods and tasks involved in the installation, maintenance, repair and replacement of utility lines and appurtenances. Working knowledge of the use of common hand and power tools. Working knowledge of the safe use and operation and preventive maintenance of common automotive and mechanical equipment.
Work is defined as heavy work requiring physical exertion of in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of frequently, and/or up to 20 pounds of force constantly to move objects. Work is performed primarily in outside environmental conditions including extreme heat and cold with snow and ice. Work may be in close quarters, crawl spaces, shafts, manhole and other small places.
Education and experience: The position requires a High School diploma or equivalent. One year or less experience in water distribution and/or wastewater collection system repair, maintenance and/or construction is required with some basic knowledge of equipment operations and safety. Must be certified at the NC water distribution system operator grade C level or NC wastewater collection system operator grade I level or ability to obtain within 18-months of employment. Must also possess a Commercial Driver’s License (CDL) level A within six months hire date. Flagger certification preferred.
Salary: The position is in pay grade 8 with a hiring salary of $28,922. Upon successful completion of a six month probationary period the salary will move to $30,368. Hiring salary will be determined based on qualifications and internal equity.
To apply: complete a City of Hendersonville employment application .The position will remain open until filled. The City of Hendersonville is an Equal Opportunity Employer.
Miniature Golf Attendant
Join our team for the summer!! Do you love being outdoors and working with the public? Responsible with money? Then this is position for you…The City of Hendersonville is hiring seasonal Miniature Golf Attendants. Hours and schedule will vary, working days, nights, weekends and holidays.
Employees will be responsible for all aspects of merchandise and miniature golf sales, food service and beverages to guests visiting the concession stand, and ensuring to provide great customer service.
- Greet customers, be engaging, friendly and helpful to customers.
- Answer the telephone courteously.
- Complete all sales transactions accurately
- Perform shift opening and closing duties as assigned
- Take concession stand orders in accordance to established service standards
- Ensure merchandise inventory is kept neat, attractively displayed and sufficiently stocked; stock and replenish food and beverages as needed
- Provide golf balls and clubs to miniature golf customers
- Operate cash register and receive payment from customer in cash or credit card, and accurately count and provide change to customers when applicable
- Clean, sanitize, and maintain the concession stand area, including counters and equipment.
- Clean restrooms and keep them clean throughout the day
- Prepare miniature golf course for play at the beginning of each day
- Ensure flowers on the course are watered daily
- Ensure proper food handling procedures are followed
- Inspect miniature golf and concession facilities and equipment to ensure the safety, cleanliness, and proper working order; report all issues when applicable
- Performs related duties as required
Must be at least 17 years of age or older with some high school education
Accurate cash handling experience is required
Must be able to provide own transportation to work
Must be engaging and friendly to customers and able to interact with a wide range of people
Must have the ability to exercise attention to detail in performing assigned tasks and work with minimal supervision.
Pay Rate: $9.25 per hour
To apply: Complete a City of Hendersonville application. Not benefit eligible. The City of Hendersonville is an Equal Opportunity Employer.
Schedule: (Subject to change)
Spring Modified Schedule
May 7, 2021 – May 28, 2021
May 29, 2021 – September 6, 2021
Fall Modified Schedule
September 7, 2021 – October 3, 2021
Closed October4, 2021 – May 5, 2022
Operations Support Coordinator
As part of the Water and Sewer department an Operations Support Coordinator performs a variety of para-professional and supervisory activities associated with supporting the activities of utilities operations. An employee in this class performs a variety of tasks that directly supports the efficient operation of the Water and Sewer Department’s field operations divisions. The primary job responsibilities are managing procurement and accounts payable functions, facilitating warehouse operations, inventory control, and other administrative tasks. Work is performed under the general direction of the Operations Manager.
The employee manages the field operations accounts payable program and appropriate assignment of funds, including annual budgeting process. Performs purchase requisition coordination, execution, and tracking with Finance Department. Coordinates directly with existing and potential vendors to ensure most effective and cost-efficient acquisition of products and services. Actively monitors inventory levels and performs various tasks in inventory accounting. Reconciles field operations inventory on a monthly basis; ensures inventory is properly managed and recorded; supervises warehouse staff. Orders supplies, materials, and uniforms as needed by field operations.
Assists customers when necessary and facilitate the tap application process in direct coordination with the Operations Support Specialists. Fills-in, as needed, and assists in other divisions of department. Performs other related tasks as required.
The employee should possess considerable knowledge of budgeting and accounts payable processes and procedures; considerable knowledge of effective supervisory principles and practices and organizational personnel policies and procedures; ability to effectively coordinate all departmental purchase requisition requirements; ability to maintain a proactive approach to inventory management to ensure appropriate inventory levels and count; ability to maintain positive relationships with current and potential vendors; aptitude for various types of computer aided technology utilized by the department; ability to deal tactfully and courteously with the general public and vendors in explaining policies and procedures; ability to operate assigned equipment such as forklift, scissor lift and shop truck.
Ability to develop and maintain effective working relationships with other divisions and departments, the public, vendors and employees; ability to communicate effectively in oral and written forms; ability to maintain and prepare accurate reports and records.
Salary: The position is in pay grade 14 with a hiring salary of $38,758, depending on qualifications. Hiring salary will be determined based on qualifications and internal equity. FLSA status: Non-exempt.
Education: The position requires an Associate’s degree In Accounting/ Inventory Control. Bachelor’s degree preferred.
Experience: Four years of related experience.
Special requirements: Must complete Basic purchasing Course given by the UNC School of Government within first year of assignment. Must complete Introduction to Local Government Course given by the UNC School of Government with first year of employment. Forklift Operator Certification. Valid driver’s license required.
To apply: complete a City of Hendersonville employment application and upload a resume and cover letter. The position will be open until filled. The City of Hendersonville is an Equal Opportunity Employer.
As part of the Community Development Department, a Planner I performs entry level professional planning, research and analysis to ensure the orderly growth of the City and efficient administration of City resources. An employee in this class performs planning work that provides coordinated guidance and regulation of the growth and development of the City. Work involves detailed review and analysis of applications for site plan approval, special use permits, certificates of appropriateness, planned developments, landscape plans, map amendments, text amendments, subdivisions and related plans/documents. Assists property owners, developers and citizens; conducts research and studies for zoning, annexation and other issues; develops various types of maps using ESRI ArcGIS 10.1GIS software; develops publications using InDesign and provides staff assistance to advisory boards and the public. Work involves providing technical guidance with considerable public contact on issues requiring judgment, firmness, and tact. Work is supervised by the Community Development Director.
The employee oversees and coordinates the activities of the Hendersonville Historic Preservation Commission (HHPC) and, as needed, the Planning Board; serves as staff liaison to the HHPC. Enforces the City’s zoning and historic preservation ordinance. Creates high quality cartographic materials to be used by city staff, elected officials, board members, commissioners and the public. Completes grant applications and oversees grant proposals. Performs other related duties as required.
The employee should have knowledge of historic preservation philosophies, principles, laws and regulations. Knowledge of the principles and practices of community and economic development and public sector planning. Knowledge of governmental laws, programs, and services pertinent to the community and economic development and planning processes. Knowledge of the environmental and socio‑economic implications of the planning process. Knowledge of grant administration. The employee should have the ability to provide leadership to committees and staff and work collaboratively with various people. Skill in creation and maintenance of spreadsheet, databases and websites and ability to prepare comprehensive reports and studies. Skill in prioritizing and scheduling complex long term goals across multiple timelines. Ability to establish and maintain effective working relationships with community groups, federal, state, regional, and City officials, and the general public.
Salary: The position is in pay grade 15 with a hiring salary of $40,696, depending on qualifications. Hiring salary will be determined based on qualifications and internal equity. FLSA status: Non-exempt.
Education: The position requires graduation from an accredited college or university with a Bachelor’s degree in Planning, Public Administration, Landscape Architect, Geography or similar related field.
Experience: One (1) to four (4) years of responsible professional planning experience; or an equivalent combination of education, training, and experience in planning in the public sector which will provide for the necessary knowledge, skills, and abilities to adequately perform the essential duties. AICP certification preferred. Valid driver’s license required.
To apply: complete a City of Hendersonville employment application , upload cover letter and resume. The position will remain open until filled. The City of Hendersonville is an Equal Opportunity Employer.
Police Crossing Guard:
The City of Hendersonville is seeking applicants for Reserve School Crossing Guard. Reserve Crossing Guards work when needed Monday through Friday for about 30 minutes in the morning and 30 minutes in the afternoon, as school starts and ends. The times are somewhere between the hours of 07:25-08:30AM and 2:25-3:30PM on school days.
- Will have the responsibility of escorting young children across streets, stopping traffic as necessary.
- Will have to familiarize themselves with basic traffic control signals and successfully apply them.
- Must be at prescribed location at least five minutes before the start of school and the end of the school day.
- Must be able to work in a courteous manner with the public, especially young children.
- Must be in observant and alert.
- Must be able to turn, stand for 30-40 minutes at a time, bend at the knees, lift and push up to 50 pounds, move arms in multiple directions.
- Good eyesight and hearing is very important.
- Must be able to withstand inclement weather.
Rate of pay is $25.00 per hour
To apply : Complete a City of Hendersonville employment application. This position will remain open until filled. The City of Hendersonville is an Equal Opportunity Employer.
Police Officer- Reserve
The City of Hendersonville Police Department is accepting applications for Reserve Police Officers. A Reserve Police Officer performs responsible protective service work involving a variety of general or support duty police assignments. Work includes routine patrol, traffic accident and criminal investigation, serving criminal papers, traffic law enforcement, and responding to domestic disputes. This employee is highly visible in crime areas and must be aggressive in preventing crime. Employee is subject to the usual hazards of law enforcement work including the potential for physical harm.
As a Reserve Police Officer you will patrol high and low crime areas; talk to people in the community; check security of buildings and residences; apprehend offenders. Investigate traffic accidents; use measurement devices and eyewitness accounts to determine violators; assist motorists in filling out or exchanging insurance information. Serve criminal papers; locates people under indictment; serve warrants, orders for arrest, and criminal summons. Observe and follow people violating traffic laws, vehicle registrations and inspections laws, and other traffic offenses; enforces speed limits. Conduct criminal investigations by gathering information, processing crime scenes, and interviewing witnesses. Testifies in Court. Transport arrested persons to correctional facility. Provide field training and guidance in police work to less senior police officers. Respond to domestic situations; attempt to resolve conflict by recommending solutions. Perform other related law enforcement work as required.
The employee should have knowledge of modern law enforcement principles, practices, and procedures. Knowledge of departmental standard operating policies and procedures, and federal, state, and local laws and ordinances. Knowledge of practices, materials, techniques, and equipment pertinent to job assignment. Knowledge of the City’s geography and location of streets, homes, businesses and buildings. Knowledge of criminal human behavior when confronted with difficult situations. Knowledge of effective communication practices including focused listening. Skill in the use of firearms and other authorized law enforcement equipment. Ability and willingness to act quickly and properly in emergency situations. Ability to establish and maintain effective working relationships with superiors, subordinates, and the public. Ability to work varied shifts and assignments including undercover activity. Ability to take charge of emergency situations until relieved by a law enforcement superior. Ability to develop a positive public image, exercise judgment in all situations, and demonstrate a positive attitude.
The employee will be exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. When apprehending suspects who resist arrest, work is deemed as heavy work requiring the exertion of 100 pounds of force occasionally, up to 50 pounds of force frequently, and up to 20 pounds of force constantly to move objects. Vocal communication is required to express or exchange ideas or other information between individuals or groups. Hearing is required to perceive information at normal spoken word levels. Visual acuity is required for depth perception, color perception, preparing and analyzing written or computer data, inspection involving small defects and/or small parts, use of measuring devices, operation of machines and motor vehicles, determining accuracy and thoroughness of work, and observing surroundings. Employee must be able to demonstrate continued physical fitness to withstand the rigors of a law enforcement officer and potential physical confrontation with assailants and/or foot chases for apprehensions. Employee may be required to use deadly force to subdue an assailant or to protect themselves or others. Employee is exposed to indoor and outdoor working conditions.
The position requires graduation from high school; Basic Law Enforcement Certification (BLET) as a law enforcement officer by the North Carolina Criminal Justice Education & Training Standards Commission as well as a valid driver’s license.
Rate of pay is $16.10 per hour.
To apply : Complete a City of Hendersonville employment application. This position will remain open until filled. The City of Hendersonville is an Equal Opportunity Employer.
Police Telecommunicator -Reserve
The City of Hendersonville is seeking a Reserve Police Telecommunicator. An employee in this class is responsible for receiving service calls from the public, prioritizing calls, dispatching appropriate public safety officials, and maintaining open lines of communication with public safety during emergency situations. Emphasis of the work is on taking emergency calls from citizens or businesses, data entry into emergency CAD dispatch consoles, providing information and referral to the public, and communicating with police officials during emergencies. The employee must have the ability to handle multiple situations at a time and the ability to make decisions quickly under stressful situations. Work is performed under the general supervision of the Communications Supervisor.
The employee should have knowledge of the operation and use of computer aided dispatching equipment; knowledge of FCC communications signals in lieu of voice traffic; knowledge of various support manuals and resources such as call books, HAZMAT manual, tactical dispatch manual, and other standard operating procedural manuals; some knowledge of current telecommunications practices and procedures as well as practices and procedures used in the police and fire departments ; some knowledge of city geography and street locations. The employee should have the ability to manage multiple situations at once under stressful conditions; ability to operate a computer terminal, telephones, radios, computer-aided dispatch (CAD) consoles; ability to sit for long periods of time in low light with multiple computer screens ;ability to enter information on a call while talking to a citizen, or police providing service; ability understand or comprehend calls made with different accents or broken English; ability to read maps quickly, scan warrant files, and review recorded tapes ;ability to calmly communicate with people in emergency and stressful situations and document actions taken. Performs other related duties as assigned.
Employee should have the ability to work all shifts. Work in this position is sedentary requiring exertion of up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects. Sedentary work involves sitting most of the time. Employee must have the visual acuity to operate a computer terminal. Focused concentration for extended periods of time causing fatigue without periodic breaks is an occupational hazard. The work area is devoid of primary lighting due to visibility requirement of multiple computer screens.
Education and Experience: Graduation from high school or GED equivalency. Some prior experience in a dispatch function or extensive public contact role. Prior experience in a law enforcement or fire/EMS environment is desired
Special Requirements: NC DCI Certification and NCAWARE and CJLEADS training.
Rate of pay $15.33 per hour
To apply: Complete a City of Hendersonville employment application. The position will remain open until filled. The City of Hendersonville is an Equal Opportunity Employer.