Water and Sewer

For information or to report a water/sewer emergency please call:
(828) 697-3073 (8:00am-5:00pm M-F) 
(828) 891-7779 (After hours, weekends and holidays) 


Mission: Operate a great utility for our customers 

Hendersonville Water and Sewer provides water service to over 31,000 homes and businesses in Hendersonville and Henderson County as well as sewer service to over 10,000 homes and businesses. Over 80,000 people are being served with water and over 21,000 people receive sewer service. The Department also operates and maintains of over 683 miles of water mains (ranging in size from 2-inches to 24-inches), 54 water pumping stations, 24 water storage tanks (ranging in size from 80,000-gallons to 5,000,000-gallons), over 180 miles of sewer mains (ranging in size from 3-inches to 42-inches) and 31 sewer pumping stations. The Department has a staff of 97 employees making up seven divisions including Administration, Facilities Maintenance, Water Treatment, Operations Support, Excavations, Wastewater Treatment and Preventive Maintenance.

The Administration division is responsible for the overall management of the Department, recommending policy to City Council, overseeing projects, capital improvements planning, grant writing, upkeep and maintenance of departmental GIS data, budgeting and purchasing oversight. This division consists of eight employees including the utilities director, operations manager, utilities engineer, assistant to the utilities director, utilities compliance coordinator, utilities compliance technician, administrative assistant III and administrative assistant I.

Please visit the links above to learn more information about the other divisions within the Department. 



Aquahawk       H20 Helping Hand Outreach        

      EPA Water Sense               

Located at:

Operations Center
305 Williams Street
Hendersonville, NC 28792

For information or to report a water/sewer emergency please call:

(828) 697-3073 (8:00am-5:00pm M-F) 

(828) 891-7779 (After hours, weekends and holidays) 


For concerns about your water and sewer bill please contact:

Customer Service Division
160 6th Avenue East
Hendersonville, NC 28792
(828) 697-3052

Adam Steurer, P.E.
Utilities Director
(828) 697-3073
Chad Freeman
Utility Operations Manager
(828) 697-3076
Devin Owen
Utilities Engineer II
(828) 697-3073
Rhonda Wiggins
Administrative Assistant III - Utilities
(828) 697-3000
Suzanne McCall
Administrative Assistant I
(828) 697-3000
Elizabeth "Gracie" Erwin
Utilities Compliance Coordinator
(828) 697-3057
Kasey Sudderberg
Utilities Compliance Technician
(828) 341-7072