Water and Sewer

reservoirMission: Operate a great utility for our customers 

Hendersonville Water and Sewer provides water service to over 31,000 homes and businesses in Hendersonville and Henderson County as well as sewer service to over 10,000 homes and businesses. Over 72,000 people are being served with water and over 21,000 people receive sewer service. The Department also operates and maintains of over 683 miles of water mains (ranging in size from 2-inches to 24-inches), 54 water pumping stations, 24 water storage tanks (ranging in size from 80,000-gallons to 5,000,000-gallons), over 180 miles of sewer mains (ranging in size from 3-inches to 42-inches) and 31 sewer pumping stations. The Department has a staff of 78 employees making up seven divisions including Administration, Facilities Maintenance, Water Treatment, Operations Support, Excavations, Wastewater Treatment and Preventive Maintenance.

The Administration division is responsible for the overall management of the Department, recommending policy to City Council, overseeing projects, capital improvements planning, grant writing, upkeep and maintenance of departmental GIS data, budgeting and purchasing oversight. This division consists of seven employees including the utilities director, operations manager, utilities engineer, assistant to the utilities director, environmental compliance coordinator, administrative assistant III and administrative assistant I.

For more information about the other divisions within the Department see the division tabs located to the left.

 

 

Aquahawk       H20 Helping Hand Outreach        

      EPA Water Sense               

Located at:

Operations Center
305 Williams Street
Hendersonville, NC 28792

For information or to report a water/sewer emergency please call:


(828) 697-3073 (8:00am-5:00pm M-F) 


(828) 891-7779 (After hours, weekends and holidays) 

 

For concerns about your water and sewer bill please contact:

Customer Service Division
160 6th Avenue East
Hendersonville, NC 28792
(828) 697-3052
email

Lee Smith
Utilities Director
(828) 697-3073
Adam Steurer, P.E.
Utilities Engineer
(828) 697-3000
Drew Finley
Assistant to the Utilities Director
(828) 697-3073
Elizabeth "Gracie" Erwin
Environmental Compliance Coordinator
(828) 697-3057
Rhonda Wiggins
Administrative Assistant III - Utilities
(828) 697-3000
Phyllis Blackwell
Operations Support Specialist
(828) 697-3000