Non-Residential Service Connections

Non-Residential Connections

The City of Hendersonville installs or permits private utility contractors to install new water and sewer non-residential tap connections to accessible water and sewer mains at the request of customers. Non-residential connections consist of the following uses:

  • Multi-family residential
  • Commercial
  • Institutional 
  • Industrial

Non-Residential Tap Application

Non-residential connection(s) meeting the criteria listed below require formal water and/or sewer availability and connection/utility plan approvals before a tap application can be submitted. Proposed non-residential connections that do not meet the criteria below may submit a non-residential tap application without formal water and/or sewer availability and connection/utility plan approvals.

  • Connections with water meters sized 1.5-inch and larger
  • Any connection with a fire line connection
  • Any connection to a private system

In order for a non-residential connection to be approved, either of the following must be satisfied. If the either the following criteria is not satisfied, an extension of water and/or sewer is required for service.

  • Property frontage to an existing public water and/or gravity sewer main 
  • Property within 300 feet of an existing public water and/or gravity sewer main and crossing only one other private property with acquisition of a private-party utility easement agreement 

Non-Residential Tap Process

  1. Availability Request application and approval
  2. Utility Plan submittal and approval
  3. Applicant completes online non-residential tap application
  4. Applicant completes backflow prevention and other applicable non-residential usage requirement application(s)
  5. City staff approve (or deny) non-residential application 
  6. City issues bill to applicant for fees and charges 
  7. Applicant pays applicable fees and charges in full
  8. Backflow prevention and other applicable non-residential usage requirements inspection
  9. Services and meters are installed

Tap and Connection Fees

  • Tap and connection fees are based on the Fee Schedule in effect at the time of service application. 

Backflow Prevention

  • All non-residential and irrigation connections are required to install an approved backflow prevention assembly. The water meter will not be installed until the approved backflow prevention assembly is physically installed on-site. After installation, all backflow prevention assemblies shall be tested annually.

Food Service Establishments

  • All non-residential connections containing food service facilities shall complete a food service establishment survey and must comply with the City’s sewer use ordinance and chapter 52 of the City Ordinances.

Industrial Waste

  • All non-residential connections discharging industrial waste shall complete an industrial waste survey and must comply with the City’s sewer use ordinance and chapter 52 of the City Ordinances.