Alert HVL

 

AlertHVL Powered by Smart911

AlertHVL is the official notification system used by the City of Hendersonville to communicate both emergency and non-emergency information with city residents and visitors. Sign up now to receive free alerts from the City via text message, email, or voice message. You decide which types of notifications you receive and how you receive them.

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What is AlertHVL?

AlertHVL is the City of Hendersonville’s official notification and emergency alert system. This system is used to send alerts to the public, water and sewer customers, and internally to city employees during emergencies. AlertHVL is a free service that allows you to sign-up online to receive customized alerts via text message, email, and voice message. In addition to emergency alerts, you can also choose to receive customizable community notifications. These include notifications about safety, utility disruptions, major traffic incidents, and more. This service is provided by the City of Hendersonville at no cost to the public; however, message and data rates may apply. 

Why should I sign-up for AlertHVL?

When emergencies happen, be the first to know. The City of Hendersonville uses AlertHVL to send official, real-time alerts to the public with information about potentially life-saving actions they may need to take to keep themselves and their families safe. By signing up for AlertHVL, you are taking a big step toward improving your personal safety. You can also sign up for other non-emergency City of Hendersonville notifications.

How does it work?

When an emergency occurs that meets the criteria for sending out an alert to the public, the Hendersonville Police Department or Hendersonville Fire Department will gather the necessary information and push out an alert to the affected area. Alerts can be sent out city-wide to everyone who has opted-in to the system, or to a specific area or neighborhood for more localized events. Hendersonville Water & Sewer is also able to send out alerts based on the information customers provided when they enrolled in water service.

How much does it cost?

This service is provided by the City of Hendersonville at no cost to the public; however, message and data rates may apply depending on your provider and phone services. During the sign-up process, you have the option to choose how you want to be notified and what types of alerts to receive. For any notification you choose to receive, you can specify whether you want text message, email, voice delivery – or any combination of these.

How do I sign-up for AlertHVL?

When I signed up for AlertHVL it says I already have an account.

AlertHVL integrates with Smart911, a 9-1-1 service available throughout Henderson County and across the nation. (Rave Mobile Safety is the vendor for both products). This means that you can manage your information and preferences for both services through one account, accessible on the City's AlertHVL login page.

What is Smart911?

Smart911 is a free service that allows the public to provide additional details to emergency dispatchers and first responders. Users create a safety profile for their household and the information is only available to first responders in the event 911 is dialed. Smart911 is a secure, national service that allows your safety profile to travel with you and be visible to participating 911 centers. 

smart 911 flyer

Is AlertHVL the same as Smart911?

While AlertHVL integrates with the existing Smart911 service in Henderson County, they are two services that each serve a unique purpose. Smart911 provides a safety profile of your information directly to 9-1-1 when you call 9-1-1 in the event of an emergency. AlertHVL will ensure you receive emergency alerts from the City of Hendersonville. Rave Mobile Safety is the vendor for both AlertHVL and Smart911.

I already have a Smart911 account, how do I sign up for AlertHVL?

Login to your account and choose the lists you would like to sign up for in the Alerts panel.

I don’t have a Smart911 account but want to sign up for both services, what do I do?

You can sign up for both AlertHVL and Smart911on the City's AlertHVL login page. Be sure to add as much information as you want dispatchers to have in the event of an emergency. Click the alerts panel on the right side of the screen to ensure you opt-in to receive alerts from AlertHVL.

Who can sign-up for AlertHVL?

AlertHVL is available to anyone who lives, works, travels through, or visits the City of Hendersonville, and also available to all Hendersonville Water & Sewer customers. The address can be your home location, work location, or any other location you care about. For those who visit Hendersonville, but do not live or work in the City, pick the address of the location(s) you visit often.

Will I receive alerts if I don’t sign-up?

Hendersonville Water & Sewer customer contact information has been automatically loaded in the AlertHVL system. Utility customer information is used to alert customers in a utility-related emergency, service disruption, or regarding billing information. In order to ensure that you are able to get all alerts, we recommend that you sign-up for AlertHVL online. If you do not sign-up and register your contact information, you may miss out on receiving important safety information.

I live outside of the city limits, but I am a water customer – can I sign-up for AlertHVL?

Yes. All Hendersonville Water & Sewer customers can sign-up their home or business addresses for AlertHVL. Hendersonville Water & Sewer also uses the information used to create your water account to send utility-related alerts.

What types of alerts will I receive?

Emergency alerts are sent 24/7 when there is an immediate threat to life and/or property. In addition to emergency alerts, you can also choose to receive customizable community notifications. Community notifications are sent between the hours of 8 a.m. to 9 p.m. You decide which types of notifications you receive and how you receive them.

Street Closures Notices of street closings due to weather, public works projects, utility work, and special event road closures.       

Boil Water Advisories Boil Water Advisory Notifications for members of the public who may not be the primary owner on their water account (renters, family members, employees, etc.)      

City of Hendersonville News General City of Hendersonville news that can include office closures, projects, upcoming events, meetings, changes in service schedule, garbage and recycling pick-up, and press releases.          

Public Safety Notifications Public safety information from the Hendersonville Police & Fire Departments. May include missing person info, scam alerts, fire safety info, traffic detours, etc.

Emergency Alerts Emergency alerts may include information about disasters, evacuation notices, missing person alerts, hazardous material spills, and other issues that require immediate attention.     

How do I update or remove my notification preferences and contact information used by AlertHVL?

The information used to notify customers of Boil Water Advisories and other billing-related alerts is based on the information customers provided when they enrolled in water service. This information can be updated online or by calling Customer Service at (828) 697-3052 Monday-Friday from 8am-5pm.

Follow the below steps to change your AlertHVL preferences (for example, to reduce the number of messages of a certain type, or to change the contacts used for each kind of message):

  1. Go to the login page for AlertHVL 
  2. Login using your AlertHVL username and password (This is the same information as your Smart911 profile. If you’ve forgotten these, follow the instructions on the page under “Forgot Username or Password?”)
  3. Once signed in, click the ‘Alerts’ tab at the top; you can make changes to both the phone numbers and email addresses on which you want to receive AlertHVL messages by clicking or unclicking the checkboxes
  4. You can also choose what alerts you want to receive and the method you wish to receive them by (text, voice, email)