Starting Water / Sewer Service

Starting New Service

We encourage customers to submit an application online or by visiting us at City Hall, Third Floor, 160 Sixth Ave E., to open a new account. Our customer service representatives are available to assist you with any questions.

New Service Application (Online)

New Service Application (Printable)

Instructions for Stopping Service

Required Information:

  • Legal Name of the Account Holder(s) (all individuals listed on the Deed or Lease Agreement need to be account holders)
  • Social Security Number or Federal Tax ID Number
  • Physical Address of the service location
  • Billing Address
  • Email Address
  • Telephone Number
  • Rental Lease Agreement
  • Deed**
  • Photo Identification**

**All Rental agreements must be signed by the Property Management/Owners of the property to be considered a valid lease. Failure to submit the required documentation, i.e., proof of Identification and proof of residence, may result in a delay or non-establishment of your utility account.


Existing customers requesting to transfer service to a new location, please use our online Transfer Service Application. A Customer service team member will contact you within 5 business days upon completion of the transfer application.

Tap, Meter, Service Connection Application

To request a water and/or sewer tap, please use the link below. A technician will contact you within the 5-10 business days to set up an appointment to discuss the tap installation.

Taps Meters Services Application

For questions relating to property addressing, please contact Henderson County Planning at 828-694-6517 or visit

Please contact Customer Service at 828-697-3052 for any additional questions.