Drinking Water Week

Drinking Water Week

Hendersonville Water and Sewer kicks off Drinking Water Week, celebrates tap water being “there when you need it!”

Hendersonville Water and Sewer is pleased to once again join the American Water Works Association and utilities across North America in celebrating Drinking Water Week!

This year’s theme is “There When You Need It,” which highlights the various ways that our customers rely on the high-quality tap water we provide every day.

“Whether it is for health, hygiene or hydration, our tap water plays an absolutely vital role in our daily life,” said American Water Works Association CEO David LaFrance. “Our water infrastructure does its part to ensure tap water is there when you need it for drinking, cooking or hygiene.”

A unique opportunity to recognize the hardworking people who ensure that water is always there when you turn on the faucet, Drinking Water Week is a reminder of the importance of maintaining and upgrading this infrastructure in our community.

“From engineers designing capital projects to operators monitoring water quality to repair crews fixing line breaks, our staff works around the clock to serve you,” said Lee Smith, Utilities Director.

How Your Water Is Treated

Water Treatment Plant drone photoThe Hendersonville Water Treatment Facility has several sources for water such as Bradley Creek, and North Fork impoundments in the Pisgah National Forest as well as at a raw water pump station off the main stem of Mills River. The plant has a capacity of 12 million gallons per day and the average production is currently 7.5 million gallons per day. It is a conventional treatment facility using flocculation, coagulation, sedimentation, and filtration processes to treat the water. The plant is staffed by 12 employees at the facility to do it all, and they operate 24/7/365 nonstop. Staff monitors more than 100 tank sites, pump stations, and other sites across Henderson County within the water system. 

The Hendersonville Water Treatment Plant provides water to approximately 70,000 people including homes, hospitals, businesses, and industries as well we providing water for fire protection across Henderson County. 

The Water Treatment Plant staff considers their job a calling and their mission is to provide this critical resource for the community.  

Water Treatment Plant Webpage

Plant Spotlight

Drinking Water Quality Report

Where Does Your Water Come From?

reservoirThe source of drinking water for the City of Hendersonville is pulled from three different locations. Two intakes are located deep within the Pisgah National Forest, inside the Mills River watershed.  These are gravity fed systems supply about 50% of the water demand for Hendersonville.   The water in these locations originates from small headwater streams that are fed by a mix of spring heads, seeps, rain/snow, runoff, and groundwater flow. Several tributaries such as Senaird, Foster, and Queen come together to form Mills River.  This is the third intake which supplies the other 50% of water demand.

The water located in these systems is generally low in Dissolved Organic Carbon, Specific Conductance, and Turbidity, which creates ideal conditions for many native aquatic species. Having native aquatic life in our streams is a good indicator of overall stream health.  Water quality can be impaired from fertilizer/pesticide runoff from agricultural farms and from sediment transport. However, the water quality in Mills River watershed is protected from sediment and nutrient transport by Best Management Practices or BPM's.  

Common BMP's include grassed waterways, agricultural field borders, vegetation buffers, stormwater ponds, road stabilization projects, and stream/riverbank stabilization projects.  Together these efforts work to lower the amount sediment and nutrient transport from stormwater runoff maintaining high water quality. We are very fortunate in where we live, to have access to such incredible sources for our drinking water!  


How Your Water Is Delivered

hydrant crewCity of Hendersonville Field Operations

This group is comprised of 3-divisions including Systems Maintenance, Excavations and Facilities Maintenance with a total of 44-employees. These divisions are responsible for maintaining the following infrastructure within the City’s water and sewer systems: 

  • Over 580-miles of water lines ranging in size from 2-inches up to 24-inches from Etowah to Edneyville to Fletcher and down to Saluda serving a population of approximately 70,000; 
  • Over 180-miles of sewer lines including approximately 150-miles of gravity sewer ranging in size from 6-inches up to 42-inches and approximately 30-miles of pressure sewer line ranging in size from 2-inches up to 8-inches serving a population over 20,000; 
  • 22-water storage tanks ranging in size from 50,000-gallons up to 1,500,000-gallons; 
  • 55-water pumping stations and 30-sewer pumping stations. 

Their responsibilities include maintaining all water and sewer lines, inspecting lines with CCTV, repairing water leaks, unstopping sewer blockages, maintaining all water and sewer rights-of-way, installing new service connections, maintaining all pumping stations and water storage tanks, replacing damaged and aged out hydrants, and exercising and replacing system valves. 

We All Live Downstream!

dirty stormdrainOver 80% of the U.S. population gets their drinking water from surface water sources. According to the EPA, stormwater runoff is the number one impairment to surface water quality in the US today. When it rains, stormwater runoff picks up loose debris, pesticides, herbicides, oil, and other types of pollution in its path. This cocktail of contaminants is then dumped into nearby waterways we use for swimming, fishing, and providing drinking water. This can cause a host of health and environmental issues for the people that live downstream. It is important for everyone to do their part in trying to reduce stormwater pollution to maintain clean drinking water sources. Here are some things you can do to prevent stormwater pollution and protect water quality in your community! 

  • Use a commercial car wash or wash your car on a lawn or other unpaved surface 
  • Recycle used oil and other automotive fluids at participating service stations. Don’t dump these chemicals down the storm drain. 
  • Use pesticides and fertilizers sparingly. 
  • Use hazardous substances like paints, solvents, and cleaners in the smallest amounts possible, and follow the directions on the label. Clean up spills immediately, and dispose of the waste safely. 
  • Pick up pet waste and dispose of it properly. 
  • Have your septic system inspected by a professional at least every 3 years, and have the septic tank pumped as necessary. 

trash trout

This photo shows Hendersonville's 'Trash Trout' trash collection device along Mud Creek. You'd be surprised how many plastic water bottles are pulled out of our streams.

City of Hendersonville Stormwater Program

Take Back the Tap!

The City of Hendersonville is thrilled to launch its Take Back the Tap campaign during this year’s Drinking Water Week! 

Promoting the high-quality water that we provide to our community is at the heart of this event, and that’s why we want our customers to make an informed choice when it comes to the water they drink.  

Would you buy a $10,000 sandwich? How about a $6,000 cup of coffee? These questions might seem silly, but it turns out that choosing to consume bottled water rather than tap water is the equivalent of answering, “yes,” and that choice strains your wallet more than you might think!  

According to the EPA, the average price of tap water in America is approximately $2.00 per 1,000 gallons, which means that a 16-ounce glass of tap water will run you about three hundredths of a cent. 

That’s why we agree with our partners at the American Water Works Association that tap water is always #ThereWhenYouNeedIt because it is delivered straight to your home, on-demand, twenty-four hours-a-day, at a tiny fraction of the cost of bottled water. 

Tap water is also an environmentally responsible choice because it isn’t bottled, packaged, transported, or thrown out in the way that bottled water is. In fact, experts estimate that bottled water requires nearly 2000 times more energy to produce and distribute than tap water! 

What’s more, bottled water isn’t subject to the rigorous standards of the Safe Drinking Water Act, which means that it is far less regulated than tap water. 

And in case you were wondering about taste, survey after survey has shown that few people can actually tell the difference between bottled water and tap water, and many actually prefer the taste of tap! 

We’re thrilled to encourage our customers to Take Back the Tap with us and celebrate the wonder of water during Drinking Water Week!   

For more cool information on this topic, check out this awesome video sponsored by PBS, which outlines the “Real Cost of Bottled Water” and underscores the importance of supporting the work of your municipal utility. 

Mayor Barbara Volk declared the first week of May as Drinking Water Week in the City of Hendersonville. This week aims to raise awareness of the vital role water plays in our daily lives. The City’s water system serves approximately 70,000 people and delivers drinking water that meets or exceeds all state and federal standards. Drinking Water Week highlights the infrastructure and personnel responsible for providing customers with clean water and encourages the public to protect source waters and practice conservation. 

WTZQ's Local Focus Interview on Drinking Water Week