Through Duke Energy, the City has more than 1,800 streetlights. These are designed to illuminate the street only - not private property.

If you feel your street is too dark, call the Police Department at (828) 697-3025 or the Public Works Department at (828) 697-3084 to request a streetlight. A survey of the particular street will then be done and additional lighting will be installed if recommended by the night Police Patrol Supervisor.

To report a street light outage please click the following link:

Street Light Repair Request

Duke Energy maintains numerous outdoor lights to help promote safety and security in public areas. Let Duke Energy know if an outdoor light or streetlight is out or not working properly.


The first rule of safety is do not touch a power line or anything touching a power line, such as tree limbs, tools and toys. Even power lines that have fallen may be dangerous and should not be moved or disturbed.

If there is a hazardous condition such as a wire hanging low or lying on the ground, please call Duke Energy
at 800.POWERON (800.769.3766).


Use the following Report an Outage link: Report an Outage