Police Operations Specialist Part Time

An employee in this class is expected to perform specialized activities for the police department. Depending on location of the position these activities may, include, but are not limited to; providing operations support for 911 dispatching service in the police 911 center, receptionist to greet and assist the public, providing operations support with entering and processing police reports in the police records center, assisting the evidence technician in the evidence room, conducting noncustodial criminal investigation follow-ups to assist sworn Detectives, and assisting an administrative assistant. Employees are expected to perform other duties as required including, but not limited to cleaning, organizing, office tasks, special event support, ceremonies, etc.

ESSENTIAL JOB FUNCTIONS

The following job functions will be expected for any employee that is covered under this classification.  However, day-to-day essential job functions will vary depending on the location assigned to the employee. 

• Serves as a front-facing representative of the department by greeting visitors in the police lobby and responding to public inquiries with tact and professionalism.
• Assists with answering incoming calls from the public, evaluating requests for service, prioritizing needs, and dispatching personnel in accordance with departmental protocols.
• Supports a variety of non-sworn administrative and operational tasks, including functions related to communications, records, evidence, investigations, and general office support.
• May enter Enters written police reports into the Records Management System and ensure records are retained in compliance with the North Carolina Records Retention Act and other applicable regulations.
• Assists sworn personnel with noncustodial follow-up investigations, as directed.
• Assists with documenting and maintaining a chain of custody for property and evidence using the department’s evidence management system.
• Tracks and maintains accurate records of departmental uniforms, equipment, supplies, and vehicle assets using approved inventory systems.
• Coordinates purchasing, distribution, and replacement of department uniforms, duty gear, personal protective equipment (PPE), and other supplies in accordance with procurement policies.
• Coordinates with vendors to obtain quotes, monitor deliveries, resolve discrepancies, and ensure product quality and timely fulfillment.
• Inspects incoming shipments, verify contents against documentation, and initiate warranty claims or adjustments when applicable.
• Evaluates the condition of uniforms and equipment and facilitates repairs, replacements, or disposals as necessary.
• Assists with issuing and maintaining specialized or tactical equipment to ensure compatibility, availability, and readiness.
• Assist in maintaining records related to vehicle assignments, equipment distribution, damaged vehicle reporting, and general fleet condition tracking.
• Supports the identification and proper disposal of surplus property in accordance with city and departmental guidelines.
• Assist in providing logistical support during special events, public safety operations, or emergency incidents by coordinating or distributing necessary equipment and supplies.
• Assists with administrative projects, department-sponsored events, public outreach efforts, and internal initiatives such as fairs, festivals, or ceremonies.
• Collaborates with command staff, operational units, and administrative personnel to promote officer readiness, safety, and organizational effectiveness.
• Perform other related duties as assigned to support the department’s overall mission and operational goals.

QUALIFICATIONS

Education and Experience:

High school diploma; and experience with office and clerical work; or an equivalent combination of education and experience. 

Special Qualifications:

• Possession of a valid Driver’s License to operate a motor vehicle.  Requirements may exist at the time of hire and as a condition of continued employment. 

Knowledge, Skills and Abilities: 

• Knowledge of the forms, terminology, methods, and procedures used in a municipal police department.
• Knowledge of modern office practices, terminology, procedures, and equipment.
• Knowledge of business arithmetic and English grammar and sentence structure.
• Knowledge of computers and various software applications, including word processing and spreadsheet applications and other database applications.
• Ability to work with and maintain confidentiality of law enforcement information.
• Ability to make routine decisions in accordance with rules, laws, ordinances, regulations and established policies.
• Ability to work nights and weekends when needed or assigned.
• The ability to establish and sustain a professional repour with both internal staff, as well as citizens and vendors.

PHYSICAL DEMANDS

Work in this classification is defined as light work requiring the physical exertion of up to 50 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to a negligible amount of force constantly to move objects. Work requires climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, handling, and repetitive motions. Work requires dexterity in the hands for typing and operation of standard office equipment and visual acuity is necessary to read handwritten and typewritten materials and to operate a computer terminal. Vocal communication is required to express or exchange ideas. Hearing is required to perceive information at normal spoken word levels. Visual acuity is required for depth perception, preparing and analyzing written or computer data, visual inspection of products, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities. Work in this class may require physical requirements of a different category depending on specific work assignment as determined by the supervisor.

WORK ENVIRONMENT

Work is primarily performed indoors. The noise level in the work environment is usually quiet; however, there may be an increased risk for exposure to personal danger and other workplace hazards because of direct contact with individuals who may become irate, hostile, or aggressive. Some work areas are devoid of primary lighting due to visibility requirement of multiple computer screens.