Strategic Plan

Content Sections

The Hendersonville City Council updates their strategic goals and plan annually through a process that includes their planning retreat and budget adoption process.

Strategic Planning

The City of Hendersonville undertook a comprehensive strategic planning process from July 2025 through April 2026, culminating in a refreshed strategic framework to guide City decisions and investments over the next three to four years. The process was intentionally designed to be grounded in real voices, drawing on community input, organizational leadership, and Council perspective to result in a plan that is practical, adaptable, and actively used.

Strategic Plan Building Blocks

Hendersonville is a vibrant mountain city where the government and citizens work together for a high quality of life.

The City of Hendersonville is committed to providing quality, efficient services to all citizens, visitors, and businesses through open communication, timely responses, and quality results.

Focus areas are the key services and program areas that define Hendersonville's work and what we deliver to the community.

  • Public Safety
  • Parks, Greenways, and Natural Amenities
  • Strong Infrastructure
  • Business and Economic Growth
  • Housing, Growth, and Community Character

Enablers are the organizational capabilities and systems that allow us to deliver high-quality services and adapt over time.

  • High Performing City Workforce
  • Financial Sustainability
  • Community Partnerships
  • High Functioning City Council
  • Engaged and Educated Community

The cross-cutting pillars that shape how we approach everything we do, guide choices, and trade-offs are grounded in the City Council Values.

View the City Council Values

Archived Strategic Plan Materials

At the City Council's Retreat on March 9, 2023, the discussion started by highlighting the achievements and successes of the City of Hendersonville while maintaining top-notch customer satisfaction levels. This year's theme was "Building a Strong Foundation for a Growing Future." The infographic by Fountainworks, Inc. below captures many of these accomplishments:

 Retreat Accomplishment Banner

To learn more about this year's City Council Retreat, you can watch this short Interactive Workshop Recap Video

The City Council's Retreat on February 25, 2021, began with a review of some of the accomplishments and successes that the City of Hendersonville has achieved while maintaining high levels of customer service. The infographic by Fountainworks, Inc. below captures many of these accomplishments:

Retreat Accomplishment Banner