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Terms and Conditions for City of Hendersonville Alerts

Effective Date: February 1, 2025

By signing up for an account with the City of Hendersonville, you will receive bill alerts through phone calls, text messages, or emails provided by the City of Hendersonville, you agree to the following terms and conditions:

1. Scope of Service

1.1. The Service is offered to notify customers of past-due bills and potential service disconnection.

1.2. Notifications may be sent via phone calls, text messages, and emails, depending on the contact information provided by the customer.

1.3. The Service is provided as a courtesy and does not replace the customer’s responsibility to monitor and pay bills on time.

2. Customer Responsibilities

2.1. Customers must provide accurate and up-to-date contact information.

2.2. It is the customer’s responsibility to ensure the contact information provided can receive notifications.

2.3. Customers are responsible for the timely payment of their bills regardless of whether they receive notifications.

3. Opt-In and Opt-Out

3.1. By providing contact information, the customer consents to receive notifications through the service.

3.2. Customers may opt out of the service at any time by following the prompts within the text.

4. Limitations of Liability

4.1. The City of Hendersonville is not liable for any delays, failures, or errors in delivering notifications.

4.2. The City of Hendersonville does not guarantee that notifications will be received in all circumstances.

4.3. The City of Hendersonville is not responsible for any consequences resulting from the non-receipt of notifications, including service disconnection.

5. Modification and Termination of Service

5.1. The City of Hendersonville reserves the right to modify or terminate the service at any time without notice.

5.2. Continued use of the service constitutes acceptance of any updates to these terms.

6. Fees

6.1. The City of Hendersonville does not charge for notifications; however, standard carrier fees for calls, texts, or data usage may apply.

6.2. Customers are responsible for any charges incurred from their service providers.

7. Governing Law

These terms and conditions are governed by the laws of the State of North Carolina.