View or Pay My Bill

The City of Hendersonville has established a temporary payment plan for past due utilities impacted by the COVID-19 pandemic. Customers with delinquencies must apply for the temporary payment plan by September 30, 2020, to avoid late fees and disconnection of services. The payment plan will allow customers to pay past due balances over 12 months in addition to the current bill each month.

COVID-19 Temporary Payment Plan Application


The City of Hendersonville is pleased to announce the New Improved Customer Portal. The portal will allow our customers new options to manage their own utility accounts. New options available to our customers include eBilling, automatic payments, update contact information, and view account history. To access the new portal, you will need to have available a current bill and locate the account and customer number on the top right of the bill. The new account and customer numbers have changed effective 6/1/2020. If you have any questions or need account information, please contact Customer Service at 828-697-3052.


Registration instructions

If your service is scheduled for disconnection all payments must be receipted no later than 5:00 p.m prior to disconnection. Online payments will be posted the following business day. Payments that are made after 5:00 p.m prior to disconnection may be subject to additional charges and disconnection.

In Person or Mailed Payments 

Drive-thru payment dropbox, mail payment, or visit the payment window at City Hall.

City of Hendersonville
160 Sixth Avenue E.
Hendersonville, NC 28792

Payment by Phone

Please call (828) 697-3052 to make a payment over the phone.

If you are encountering an issue paying your bills, contact customer service at (828) 697-3052.


The City Hall payment window is open. Please follow these guidelines if you choose to conduct business in person.

When visiting City Hall…

  • Do not enter the lobby if you are sick or have felt sick in the last 72 hours
  • Maintain 6 feet of distance from others
  • Follow the markings on the floor to distance yourself when waiting in line
  • Wearing a face covering is required
  • Wash your hands often or use hand sanitizer
  • Use ‘no contact’ options whenever possible (online payment / pay-by-phone)

 flyer saying wear a mask

flyer saying wear a mask in spanish

City Hall
160 Sixth Ave. E.
Hendersonville, NC 28792

(828) 697-3052

Email Customer Service

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