View or Pay My Bill

Online Payments

The City of Hendersonville offers an online Customer Portal. The portal will allow our customers options to manage their own utility accounts. The options available to our customers include eBilling, automatic payments, update contact information, and view account history. To access the portal, you will need to have available a current bill and locate the account and customer number on the top right of the bill. The new account and customer numbers have changed effective 6/1/2020. If you have any questions or need account information, please contact Customer Service at 828-697-3052. We do not accept American Express as a form of payment.


If your service is scheduled for disconnection all payments must be receipted no later than 5:00 p.m prior to disconnection. Online payments will be posted the following business day. Payments that are made after 5:00 p.m prior to disconnection may be subject to additional charges and disconnection.

In Person or Mailed Payments 

Drive-thru payment dropbox, mail payment, or visit the payment window at City Hall. We do not accept American Express as a form of payment. 

City of Hendersonville
160 Sixth Avenue E.
Hendersonville, NC 28792

Payment by Phone

Please call (828) 697-3052 to make a payment over the phone. We do not accept American Express as a form of payment. 

If you are encountering an issue paying your bills, contact customer service at (828) 697-3052.


If you would like to make a donation to assist utility customers in need, please call Customer Service at 828-697-3052.

Customer Service

City Hall
160 Sixth Ave. E.
Hendersonville, NC 28792

(828) 697-3052

Email Customer Service

Payment Window Hours:
Monday - Friday 9 a.m. - 5 p.m.

**We do not accept American Express as a form of payment.**

lady looking at phone

The City of Hendersonville will launch a new online payment solution on Tuesday, November 14, 2023, that offers more ways to view and pay utility bills, plus 24/7 phone payments and pay by text options.  

Credit card payment options will not be available on November 13 to allow customer service to transition over to the new portal. Customers wishing to make payments on November 13 will need to pay by cash or check. Automatic payments via bank draft will not be impacted by the transition.