Utility customers may apply for a leak adjustment for eligible leaks that occur on the customer’s side of the meter. Only active utility accounts are eligible for a leak adjustment, and only non-preventable leaks qualify for an adjustment. Adjustments are provided in accordance with the City’s current Leak Adjustment Policy (PDF, 606 KB). An approved leak adjustment may be granted no more than once every 24 calendar months per meter. The Leak Adjustment Request Form must be submitted within 90 days after the leak is corrected, as determined by City staff. The City must be able to verify that the abnormal usage has stopped before an adjustment can be processed.
Customers may apply for a leak adjustment on line at https://www.cognitoforms.com/CityOfHendersonville4/_2026LeakAdjustmentR….
All leak adjustment request can be emailed to billing@hvlnc.gov. Leak request can also be dropped off or mailed to 160 Sixth Avenue East, Hendersonville, NC 28792.
Please allow 5 business days for review after the completed Leak Adjustment Request Form and required documentation are received. A member of our Billing Department will contact you regarding your adjustment.
Emergency Leak Contact
Emergency Leaks? Call (828) 697-3073 Available 24/7 for immediate assistance
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