Utility Billing Policy

City of Hendersonville Billing Policy

Payment Address:

City of Hendersonville
160 6th Avenue East
Hendersonville, NC 28792

Office hours are Monday through Friday, 9:00 a.m. until 5:00 p.m. except holidays. The Customer Service Payment windows are located on the first floor of the City Hall. Customer parking is available in the parking lot behind City Hall at the corner of 6th Ave. and King Street. Free parking spots for customers are along the King Street edge of the parking lot. 

Additional Information:

Interruption of Service for Non-Payment

Service may be discontinued if payment is not made by the date shown on the bottom portion of your billing statement. If service is disconnected, all past due charges, plus a reconnection charge, must be paid to restore service. Payment must be processed by 5:00 p.m. to guarantee same-day restoration.

Returned Policy

Payments that are returned will be treated as unpaid on the account. This may cause an account to be eligible for immediate disconnection. A $25.00 return fee will be applied to the account. All account balances must be paid in full to restore service.

email the Customer Service Team 

Please contact us at: 828-697-3052

Monday - Friday 9 a.m - 5 p.m.

Effective October 1, 2019, the City of Hendersonville Customer Service Division will be updating their hours to 9am – 5pm (Monday through Friday).

If it is after hours, on a weekend or holiday and you need immediate assistance, please call 828-891-7779. If after hours service is contacted to turn off or on your service for a non-leak situation you will be charged a $100.00 after hours fee.