Utility Billing Policy
City of Hendersonville
160 6th Avenue East
Hendersonville, NC 28792
Office hours are Monday through Friday, 9:00 a.m. until 5:00 p.m. except holidays. The Customer Service Payment windows are located on the first floor of the City Hall. Customer parking is available in the parking lot behind City Hall at the corner of 6th Ave. and King Street. Free parking spots for customers are along the King Street edge of the parking lot.
Late Fees for Non-Payment
Customer accounts will be charged a fee if payment is not received by the bill due date. These fees may not be waived unless a technical or staff error produced a payment processing delay.
Interruption of Service for Non-Payment
Service may be discontinued if payment is not made by the date shown on the bottom portion of your billing statement. If service is disconnected, all past due charges, plus a reconnection charge, must be paid to restore service. Payment must be processed by 5:00 p.m. to guarantee same-day restoration.
Payments that are returned will be treated as unpaid on the account. This may cause an account to be eligible for immediate disconnection. A $25.00 return fee will be applied to the account. All account balances must be paid in full to restore service.
|email the Customer Service Team|