Bill Payment Information

Content Sections

Where/how do I pay my water/sewer/garbage bill or my City tax bill?

In person – At City Hall, parking lot on corner of King Street and Sixth Avenue. Pay inside at the payment windows on the ground floor or use the drop box in parking lot.

By mail - Water Department, 160 Sixth Ave East, Hendersonville, NC 28792

By phone – (828) 697-3052 – electronic check and debit or credit card – We accept Visa, Mastercard, and Discover.

Automatic Bank Draft is available for utilities – payments are drafted on the due date of the bill. Click to enroll online: fill out and submit online; download and print an enrollment form to mail or hand deliver to us; or phone (828) 697-3052 to have a form mailed to you.

Online payments – Click to make an online payment!

 

Is there a service fee for using credit and debit cards? 

Yes. Starting October 1, 2026, a service fee of 2.95% or a minimum of $1.95, whichever is greater, applies to all credit and debit card payments.The service fee applies to all credit and debit card payments, including payments made online, in the office, by phone, or through AutoPay. The service fee covers the cost of processing credit and debit card transactions and is charged by the payment processor, not the City of Hendersonville.

 

Can I avoid the credit and debit card service fee? 

Yes. When paying online, choose bank account as your payment method instead of a credit or debit card.

If you’re enrolled in AutoPay with a credit or debit card, update your payment method to a bank account to avoid the fee.

 

Why must I prove who I am if I am just paying a bill?

In accordance with the Federal Trade Commission's Fair and Accurate Credit Transactions Act of 2003, the Identity Protection Act of 2005, North Carolina General Statutes (N.C.G.S.) 75-60 of the Identity Theft Protection Act, N.C.G.S. 14-113.20 Identity Theft, and N.C.G.S. 132-1.10 of the Public Records Act (together, the "Act"), the City is required to safeguard certain information of customers. Under this "Act", customer credit information including billing information, pay arrangements, and financial transactions are listed as confidential information and due to this law we will ask you for identifying information to make sure we are not giving any of your confidential information to the wrong person. If you have your bill with you, we do not need to ask you any identifying questions. If we do not have any identifying information set up in our system, you will be asked to show identification and asked if you would like to set up a password to access your account with us.


How do I get my water service started, disconnected, or transferred?

Please complete a New Service Application to open a new account for billing purposes. We encourage customers to submit an application online or by visiting City Hall, First Floor, 160 Sixth Ave E. Our customer service representatives are available to assist you with any questions M - F 9 am to 5 pm.


If I have a leak can I get an adjustment on my bill?

Utility customers may apply for a leak adjustment for eligible leaks that occur on the customer’s side of the meter. Only active utility accounts are eligible for a leak adjustment, and only non-preventable leaks qualify for an adjustment. Adjustments are provided in accordance with the City’s current Leak Adjustment Policy (PDF, 320 KB) (PDF, 320 KB). An approved leak adjustment may be granted no more than once every 24 calendar months per meter. The Leak Adjustment Request Form must be submitted within 90 days after the leak is corrected, as determined by City staff. The City must be able to verify that the abnormal usage has stopped before an adjustment can be processed.

Customers may apply for a leak adjustment on line at https://www.cognitoforms.com/CityOfHendersonville4/_2026LeakAdjustmentR….

All leak adjustment request can be emailed to billing@hvlnc.gov. Leak request can also be dropped off or mailed to 160 Sixth Avenue East, Hendersonville, NC 28792.

Please allow 5 business days for review after the completed Leak Adjustment Request Form and required documentation are received. A member of our Billing Department will contact you regarding your adjustment. 

Emergency Leak Contact

Emergency Leaks? Call (828) 697-3073 Available 24/7 for immediate assistance

Interested in monitoring your water usage? Please sign up with our Aquahawk monitoring service.


Where do I call if I have questions about my City tax bill?

City Tax Collector – (828) 341-7076

Where do I call if I have questions about my water/sewer/garbage bill?

Customer Service – (828) 697-3052