Customer Service

Welcome to the Customer Service Division!

The Customer Service Division strives to provide prompt, friendly, and professional service to all customers and city stakeholders. The division is responsible for maintaining effective revenue collection processes in line with State Law, City Ordinances and utility best practices. We complete this goal by providing multiple payment options (on-line and in person), enhancing outreach services and abilities, and by improving technical capabilities.

The Customer Service Division is located on the first floor of City Hall, 160 Sixth Avenue E, Hendersonville, NC 28792.

**City of Hendersonville Customer Service hours are 9 a.m. – 5:00 p.m. Monday through Friday.**


City of Hendersonville Government Offices, City Hall and Customer Service are closed according to the City's Annual Holiday Schedule

2024 Holiday Schedule



Customer Service email

If you have a Water/Sewer emergency after hours and need immediate assistance, please call (828) 891-7779.

Physical Address:
City Hall
160 Sixth Ave. E.
Hendersonville, NC

Hours to 9 a.m. – 5 p.m. Monday through Friday

Free parking is located behind City Hall in the parking lot at the corner of 6th Ave. & King St. 


The City of Hendersonville has launched a new and improved online payment solution on Tuesday, November 14, 2023, that offers more ways to view and pay utility bills, plus 24/7 phone payments and pay by text options. Please visit the online portal to take advantage of these options. 


Learn more