Customer Service

Welcome to the Customer Service Division!

The Customer Service Division strives to provide prompt, friendly, and professional service to all customers and city stakeholders. The division is responsible for maintaining effective revenue collection processes in line with State Law, City Ordinances and utility best practices. We complete this goal by providing multiple payment options (on-line and in person), enhancing outreach services and abilities, and by improving technical capabilities.

The Customer Service Division is located on the first floor of City Hall, 160 Sixth Avenue E, Hendersonville, NC 28792.

**City of Hendersonville Customer Service hours are 9 a.m. – 5:00 p.m. Monday through Friday.**

 

City of Hendersonville Government Offices, City Hall and Customer Service are closed according to the City's Annual Holiday Schedule

2025 HOLIDAY SCHEDULE

City of Hendersonville Fee Schedule

828-697-3052

Customer Service email

If you have a Water/Sewer emergency after hours and need immediate assistance, please call (828) 891-7779.

Physical Address:
City Hall
160 Sixth Ave. E.
Hendersonville, NC

Hours to 9 a.m. – 5 p.m. Monday through Friday

Free parking is located behind City Hall in the parking lot at the corner of 6th Ave. & King St. 

Helpful Additional Contacts

City of Hendersonville Operations Center
305 Williams St.
Hendersonville, NC 28792

Water and Sewer Operations Main Line (828) 697-3073
Water and Sewer Emergency Line (828) 891-7779

Public Works and Sanitation (828) 697-3084