Customer Service email

If you have a Water/Sewer emergency after hours and need immediate assistance, please call (828) 891-7779.

Physical Address:
City Hall
145 Fifth Ave. E. 
Hendersonville, NC.

Free parking is located behind City Hall in the parking lot at the corner of 6th Ave. & King St.

CS hours


Customer Service


Welcome to the Customer Service Division!

The Customer Service Division is the revenue collection section of the Finance Department. It is responsible for handling payments related to city-provided utilities and all other sources of revenue collected by the City of Hendersonville.

The Customer Service Division strives to provide prompt, friendly, and professional service to all customers and city stakeholders.  The division is responsible for maintaining effective revenue collection processes in line with State Law, City Ordinances and utility best practices. We complete this goal by providing multiple payment options (on-line and in person), enhancing outreach services and abilities, and by improving technical capabilities.

The Customer Service Division is located on the first and third floors of City Hall, 145 Fifth Avenue E, Hendersonville, NC 28792, Monday through Friday, 8 a.m. - 5 p.m. 

**Effective October 1, 2019, the City of Hendersonville Customer Service Division will be updating their hours to 9am – 5pm (Monday through Friday).**

Sign Up for Automatic Bank Draft: 

If you are interested in having your monthly water bill drafted from your account on the due date, please contact customer service at 828-697-3052 or  Please complete the Authorization Agreement.