Customer Service

Welcome to the Customer Service Division!

The Customer Service Division strives to provide prompt, friendly, and professional service to all customers and city stakeholders. The division is responsible for maintaining effective revenue collection processes in line with State Law, City Ordinances and utility best practices. We complete this goal by providing multiple payment options (on-line and in person), enhancing outreach services and abilities, and by improving technical capabilities.

The Customer Service Division is located on the first floor of City Hall, 160 Sixth Avenue E, Hendersonville, NC 28792, Monday through Friday, 9 a.m. - 5 p.m.

City of Hendersonville Customer Service hours are 9 a.m. – 5:00 p.m. Monday through Friday.**



Customer Service email

If you have a Water/Sewer emergency after hours and need immediate assistance, please call (828) 891-7779.

Physical Address:
City Hall
160 Sixth Ave. E.
Hendersonville, NC

Hours to 9 a.m. – 5 p.m. Monday through Friday

Free parking is located behind City Hall in the parking lot at the corner of 6th Ave. & King St.