The positions below are currently open with the City of Hendersonville.
Online Employment Application -or- Employment Application (PDF)
Please contact :
Jennifer Harrell, Human Resources Director
City of Hendersonville
160 Sixth Avenue East
Hendersonville, NC 28792
Any employment opportunities are shown below.
Customer Service Representative
As part of the Finance Department, a Customer Service Representative is primarily responsible for assisting customers using established guidelines and procedures. Work also involves posting new and maintaining existing customer account data. Work involves coordination with other departments within the City and public contact functions which requires considerable tack and courtesy. Receives telephone calls, walk-in and online requests from customers. Assists customers with account maintenance, billing/payment questions, and complaints; collects customer payments. Utilizes computerized data entry program to enter, update, store and/or retrieve information as requested or otherwise necessary. Handles a high volume of customer calls regarding all aspects of utility accounts. Processes collection of past due accounts. Research and problem solves issues with customer’s account with minimal supervision. Ability to exercise attention to detail in performing assigned tasks. Ability to work with people, develop and maintain work relationships, communicate, manage conflict, and perform as an effective team member. Ability to think, learn and process information. Ability to solve problems and gather necessary information. Includes having math and reading skills appropriate to job level. Establishes and maintains a variety of electronic and tangible files, filing and retrieving information as requested or otherwise necessary. Must have discretion dealing with confidential information. May assist other departments as necessary. Work is performed according to standard procedures, but the employee is expected to use some initiative and independent judgment in accomplishing assigned objectives. Performs other related job duties as assigned.
This position must demonstrate the ability to multitask, pay attention to detail and complete tasks with a high level of accuracy. Must be able to handle a high volume of transactions in a fast paced environment. All customer service representatives are expected to have pleasant, courteous and effective communication skills, both in person and on the telephone.
The position requires graduation from high school and 2+ years of customer service and collections experience; and/or any equivalent combination of training and experience required to perform the essential position functions. Three to five years’ experience in a computerized office environment is required. Experience with business office operations and or public utility or collections preferred. Proficiency in Excel, Word and computerized systems is required. Experience in a high-volume customer setting preferred.
Hiring salary: The position is a pay grade 8 with a salary range of $28,922 – $31,000 .Hiring salary will be determined based on qualifications and internal equity.
To apply: Upload a cover letter, resume and completed City of Hendersonville application or Mail to: Human Resources, City Hall, 160 6th Ave. E, Hendersonville, NC 28792. Resumes may be submitted with the application but not instead of application. This position will remain open until filled. The City of Hendersonville is an Equal Opportunity Employer.
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The City of Hendersonville is in search of the next Downtown Ambassador. The part -time employee will perform a variety of duties including answering questions from the public regarding directions, events, building locations and parking policies. Work includes issuing parking citations and warnings for various parking violations. Assist other City staff in inspecting, assessing and reporting maintenance issues, setting up for events, traffic control, assist with parking for downtown events, general sweeping and litter pick up. The employee is supervised by the Parking Services Supervisor. The employee is expected to have knowledge of Downtown Hendersonville geography. Work includes use of a hand held computer and the ability to write paper tickets. Work is performed under supervision of the Parking Services Supervisor.
Employees are required to walk for extended periods of time and work is in an outside environment exposed to extreme cold, heat, noise and atmospheric conditions.
The employee will have knowledge of applicable state, federal and local laws pertaining to job duties. Ability to exercise sound independent judgement. Must maintain a high level of customer service. Must have the ability to understand and apply parking regulations. Must possess effective communication skills, both written and verbal. Ability to operate a motorized vehicle or bicycle. Must be able to handle sensitive customer complaints, requests and situations with professional decorum. Must be able to exercise proper judgment, tact and diplomacy in dealing with people. Must have the ability to follow instructions, work alone and prepare written records of work activity. Must be able to work in congested traffic situations and safety conscious at all times. Performs related duties as required or assigned.
The position requires graduation from high school or an equivalent combination of experience and education in the knowledge skills and abilities above.
Hours and schedule will vary.
Salary: $12.00 per hour.
To apply: Upload or send a completed City of Hendersonville application or bring/mail to Human Resources, City Hall, 160 Sixth Ave. E, Hendersonville, NC 28792. Resumes may be submitted with the application but not instead of application. This position will remain open until filled. For complete job description, contact Human Resources. The City of Hendersonville is an Equal Opportunity Employer.
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Environmental Services Coordinator
As part of the Water and Sewer Department’s Wastewater Treatment division, an employee in this class is responsible for monitoring industrial users, commercial users and remediation sites by sampling, coordinating the analysis of samples and evaluating and reporting results compared to permitted levels of various environmentally sensitive parameters. The employee is also responsible for the administration of the industrial pretreatment program, FOG (fat, oils and grease) program, backflow and cross-connection control program, water conservation program, septage permitting program, enforcement response plan, pollution prevention program and the overall enforcement of the City’s Sewer Use Ordinance (SUO). The employee will recommend strategies to ensure that the City remains in compliance with all local, state and federal water, wastewater and air permitting; and will serve as liaison between the City and local, state and federal regulatory agencies. Work involves monitoring local, state and federal regulatory requirements and researching and instituting program changes to comply; preparing a variety of records and reports as required by the state; and working with industries to monitor discharge, reduce harmful constituents in discharge, and identify strategies to reduce cost for industries and City for wastewater treatment. Work is performed under the general supervision of the utilities director. Performs other duties as assigned.
The employee should have thorough working knowledge of industrial pretreatment and FOG (fats, oils and grease) program rules, regulations and treatment methods; of state and federal pretreatment regulations and compliance requirements for POTW (publicly owned treatment works) and the Clean Water Act of 1972, and the NPDES (National Pollution Discharge Elimination System; knowledge of the principles of environmental engineering and sciences with emphasis on chemistry including wastewater treatment and laboratory analysis processes and procedures; of modern laboratory techniques, materials and equipment, including those used in complex chemical and biochemical analysis of wastewater; of the principles of organic and inorganic chemistry; considerable knowledge of wastewater treatment plant operation principles, practices, and methods; of principles and practices of public relations and public speaking. The employee should have the ability to provide information to industrial representatives with tact and discretion and apply diplomacy in public relations during frequent contact with industrial officials; ability to communicate orally and in writing; ability to make public presentations; and to prepare analytical and statistical reports as required by City, state, or federal agencies and maintain files and database information; ability to work independently without close supervision.
The work is conducted in both inside and outside conditions and is considered medium work requiring exertion in excess of 50 pounds of force occasionally and in excess of 20 pounds for force frequently.
This position requires graduation from an accredited college or university with a Bachelor’s Degree in Environmental Science, Chemistry, Biology or related field with one to four or more years of experience in an environmental-related area preferably with a water or wastewater treatment facility. Must have a valid driver’s license. A valid NC Grade IV wastewater treatment plant operator Grade IV certification and a valid NC backflow and cross-connection prevention certification are preferred.
The position is a pay grade 14 with a salary range between $38,758 to $58,978. Hiring salary will be determined based on qualifications and internal equity. FLSA Status- Non-exempt.
To apply: Upload or send a completed City of Hendersonville application , resume and cover letter or bring/mail to Human Resources, City Hall, 160 6th Ave. E, Hendersonville, NC 28792. Resumes may be submitted with the application but not instead of application. The position is open until filled. For complete job description, contact Human Resources. The City of Hendersonville is an Equal Opportunity Employer.
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The City of Hendersonville Fire Department is currently accepting applications for the position of Firefighter/EMT. This position is responsible for performing all functions and services of
firefighting and emergency medical rescue. Emphasis of the work is on responding to and providing fire, rescue, and emergency medical services to citizens and businesses. Work involves extinguishing fires at fire scenes, safeguarding lives, salvaging property, preventing the recurrence of fires, and protecting properties from the elements, vandalism, and theft. Work also includes routine inspection and maintenance of fire apparatus, fire station facilities and equipment, providing basic life support, training and drilling in the use of fire equipment and firefighting techniques, and the performance of public relations activities. This is heavy work requiring the exertion of 100 pounds of force occasionally, up to 50 pounds of force frequently,and up to 20 pounds of force constantly to move objects. Work requires stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, climbing, fingering, grasping, and repetitive motions. Employee must have the stamina to work for extended periods, in varied weather conditions, and in emergency situations. Work is often performed under emergency conditions and frequently involves personal hazard. Applicants must possess a valid driver's license, a high school diploma or GED, NC Firefighter Level II, Hazardous Materials Operations, and Emergency Medical Technician- Basic (must obtain within one year of date of employment).
Starting Salary is $33,481.13 ($31,886 without EMT) and will be accompanied by the full-time benefits package available to city employees.
Application deadline: January 31, 2020, 12:00 pm
To apply: Upload a resume and completed City of Hendersonville application and valid drivers license or Mail/bring to the Human Resources Department, City Hall, 160 Sixth Ave. E, Hendersonville, NC 28792. The City of Hendersonville is an Equal Opportunity Employer.
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Instrumentation and Electrical Technician
As part of the Water and Sewer Department the Instrumentation and Electrical Technician plans, organizes and directs the operations and maintenance of the city’s SCADA (Supervisory Control and Data Acquisition) and electrical systems associated with water treatment plant, wastewater treatment plant, distribution and collections systems, pumping facilities, and related facilities and equipment. Work is performed in accordance with state and federal laws and regulations. Assist departmental management with budget development and administration, long range planning for facilities, establishing and maintaining records and reports necessary for full compliance with all regulations and for effective management decision-making, and insuring effective productivity of assigned personnel. Work involves considerable contact with water treatment, wastewater treatment and facilities maintenance staff. Work is performed under the general supervision of the utilities director or operations manager.
The employee installs, troubleshoots, maintains and repairs SCADA associated software, equipment, motor controls, generator equipment and field devices to keep the City’s SCADA system functional. Troubleshoots, maintains and repairs all electrical system components at the water and sewer facilities to maintain services. Maintains record of parts used and hours worked on job by entering data into the work order management system. Oversees contract electricians and technicians in the performance of tasks required to install, repair and maintain the SCADA system, pumping facilities and other related instrumentation and electrical equipment throughout the city’s utility systems. Maintain and calibrate electronic instruments, radios and control devices associated with the city’s SCADA system; re-calibrate the same on a periodic basis. Research new and existing equipment and software for the purpose of ordering new and replacement software, parts and equipment; receive and provide training on SCADA equipment, as required. Coordinate major repairs with supervisors and with other division personnel within the department. Coordinate with various electric, gas and telecommunications companies to install, maintain and restore services associated with city water and sewer facilities. Maintain and repair motor control centers and electrical panels. Prepare and interpret electrical, pneumatic and hydraulic drawings and diagrams; review electrical schematics to troubleshoot system malfunctions. Prepare and interpret specifications for additional and replacement equipment. Performs other related job duties as required.
The employee should have thorough knowledge of the principles and practices of water and wastewater treatment, distribution and collection transmission lines, pumping stations, metering, and other utility systems appurtenances; local, state, and federal laws and regulations relating to electrical construction associated with water and wastewater treatment, water distribution and sewer collection; understanding of budgeting, purchasing, and personnel policies and practices; computer technology, electrical and mechanical systems as well as plumbing, pneumatics and pressure. Working knowledge of engineering principles and their application to utilities construction and maintenance; mechanical, electrical and electronic trades as applied to water treatment, wastewater treatment, water distribution and sewer collection equipment maintenance and repair. Ability to analyze information and make effective decisions; ability to establish and maintain effective working relationships with city officials, electric/gas/telecommunications service providers, regulatory officials, contractors, other City employees and with the general public; prepare, present and interpret records and reports.
Work in this class is defined as heavy work requiring physical exertion of in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of frequently, and/or up to 20 pounds of force constantly to move objects. Work is performed primarily in outside environmental condition.
Salary: The position is in a pay grade 14 with a salary range of $38,758- $58,980. Hiring salary will be determined based on qualifications and internal equity. FLSA status: Non-exempt.
Education and Experience: Graduation with 2-year associate’s degree with coursework in electrical, electronics and programming or a combination of experience and education. 3-years or less experience in instrumentation and electrical field, prefer experience with water and wastewater utilities. Must have good working knowledge of the North Carolina Electrical Code with work having been conducted under the director of a NC licensed electrician or ability to obtain electrical licensing within two years of employment. Limited experience with SCADA control system technology and radio telemetry is required. Some college coursework in electrical and instrumentation is desired. Two (2) – four (4) years of primary experience in the installation and maintenance of pumping systems associated with water treatment facilities, wastewater treatment facilities and those pumping systems associated with water distribution and sewer collection systems; automated control systems, SCADA and electrical systems. Valid driver’s license required. NC Limited or Unlimited Electrical license preferred.
To apply: Upload a cover letter, resume and completed City of Hendersonville application or Mail to: Human Resources, City Hall, 160 Sixth Ave. E, Hendersonville, NC 28792. Resumes may be submitted with the application but not instead of application. This position will remain open until filled. The City of Hendersonville is an Equal Opportunity Employer.
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Management Summer Intern
City Manager’s Office, City of Hendersonville
Salary: $12/hour Time frame: May – August (exact dates negotiable, 10 – 12 weeks preferred)
Description: The City of Hendersonville is looking for a creative individual to work with the City Manager and Management Team to expand, implement, and improve a major City project or program, to be determined based on candidate strengths. This internship opportunity will allow a successful candidate to gain valuable leadership skills and public sector knowledge through direct work with the City Manager and City Council, various City Departments, the local community, and other non-for-profit and government organizations adjacent to the City.
Please indicate your interests in public administration in your cover letter and indicate qualifications that will lead to a successful internship. At the conclusion of the internship, the intern will be required to present their work to the Hendersonville City Council for their approval.
Additionally, the intern may be asked to assist with general office work, interact with various boards and committees, attend City Council meetings, handle research inquiries, and perform other duties as assigned to gain valuable professional experience.
A successful applicant will possess excellent communication, research, and time management skills, the ability to perform and interact in a team environment, and a desire to learn. Applicants should be pursuing a Master of Public Administration degree from an accredited program.
**The City Manager will be available for initial interviews at the NCCCMA Winter Conference, February 5th - February 7th, 2020. Please contact Jennifer Harrell, HR Director, by February 1st, if you wish to meet with the City Manager during the Winter Conference.**
Applications must be submitted by 5 pm on January 31, 2020.
Applications are available at the City of Hendersonville and at www.hvlnc.gov. Submit application, cover letter, resume, and references to:
City of Hendersonville Summer Internship
Human Resource Director
160 Sixth Avenue East
Hendersonville, NC 28792
Or via email to Jennifer Harrell, Human Resources Director, at email@example.com. For more information, contact Jennifer Harrell at 828-697-3003. The City of Hendersonville is an Equal Opportunity employer.
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Operations Support Specialist
As part of the Water and Sewer Department, an Operations Support Specialist performs a variety of clerical and administrative tasks to include documenting and maintaining information through various databases and software programs, coordinating with all Water and Sewer supervisors regarding current, in progress, or upcoming work and customer concerns.
An employee in this position responds to utility customer calls, concerns or requests for service; prepares and submits work orders and service requests. Monitors and assigns daily workload for field operations personnel using GPS, radio, cell phones and landlines. Coordinates with motor pool and with Water and Sewer supervisors to schedule vehicle and equipment maintenance and repairs, as required. Maintains electronic documentation of vehicle and equipment maintenance and repairs; maintains database of all Water and Sewer Department vehicles and equipment and all associated asset information. Assists with the development of Cityworks scripts to create reliable processes that ensure service requests and work orders are properly routed. Maintains GovDeals online auction of capital equipment website; provides updated information of ready to sell items; secures items for shipping; receives transaction fees and transfers to Finance Department. Receives internal information for distribution and announcement through mass communications and digital signage systems. Continuously research and analyze open, older work orders and service requests and coordinates with appropriate supervisors to resolve and close outstanding work orders or service requests. May assist crews by locating water and sewer utilities in the field in the absence of utility locators, operating various equipment and performing general labor work. Substitutes for operations and administrative support staff, as required. Performs other related tasks as required.
The employee should have considerable knowledge of the City’s water and sewer systems and of the North Carolina’s 811 rules and regulations. Ability to develop and maintain effective working relationships with other divisions, departments, the public and employees. Ability to follow oral and written instructions and perform mathematical calculations. Ability to use varied office equipment and software required in performance of duties. Working knowledge of City purchasing procedures. Ability to maintain and prepare accurate records.
Work is performed in an indoor environment but may be outdoors from time to time; employee is not substantially exposed to adverse environmental conditions. This is light work requiring the lifting of up to 10 pounds frequently and 20 pounds occasionally, and a negligible amount of force frequently or constantly to move objects.
The position requires a graduation from high school or GED equivalency and some related experience. Valid driver’s license required.
Hiring salary: The position is in pay grade 11 with a starting salary of $33,481.Hiring salary will be determined based on qualifications and internal equity.
To apply: Upload or send a completed City of Hendersonville application , resume and cover letter or bring/mail to Human Resources, City Hall, 160 6th Ave. E, Hendersonville, NC 28792. Resumes may be submitted with the application but not instead of application. This position will remain open until filled. For complete job description, contact Human Resources. The City of Hendersonville is an Equal Opportunity Employer.
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School Crossing Guard
The City of Hendersonville is seeking applicants for a School Crossing Guard. Crossing Guards work Monday through Friday for about 30 minutes in the morning and 30 minutes in the afternoon, as school starts and ends. The times are somewhere between the hours of 07:25-08:30AM and 2:25-3:30PM on school days.
- Will have the responsibility of escorting young children across streets, stopping traffic as necessary.
- Will have to familiarize themselves with basic traffic control signals and successfully apply them.
- Must be at prescribed location at least five minutes before the start of school and the end of the school day.
- Must be able to work in a courteous manner with the public, especially young children.
- Must be in observant and alert.
- Must be able to turn, stand for 30-40 minutes at a time, bend at the knees, lift and push up to 50 pounds, move arms in multiple directions.
- Good eyesight and hearing is very important.
- Must be able to withstand inclement weather.
The rate of pay is $25.00 per hour.
To apply: Applications may be obtained at the Police Records department within City Hall or upload a completed City of Hendersonville application or bring/mail to Human Resources, City Hall, 160 Sixth Ave. E, Hendersonville, NC 28792. Resumes may be submitted with the application but not instead of application. This position will remain open until filled. The City of Hendersonville is an Equal Opportunity Employer.
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Utility Billing Specialist
As part of the Finance Department, the Utility Billing Specialist will perform a variety of skilled and technical tasks to process all utility billing and meter reading functions in an accurate and timely manner, as well as playing a customer service role, including dealing with difficult meter billing inquiries and problems. Other responsibilities include ensuring the integrity of the City’s billing and AMI meter reading systems and processes, maintaining accurate billing records; identifying and troubleshooting problematic meters; managing service requests; and developing analyses and reporting.
An employee in this position will have a solid understanding of generally accepted accounting principles as well as internal controls, and have demonstrated experience in an accounting, billing or other comparable role where accuracy is critical. Will provide billing and collections information to citizens and businesses; explains municipal policies and procedures regarding utilities to others. This employee must also possess strong systems analysis skills and must also be able to act independently and proactively in order to identify and troubleshoot problems. Tact, courtesy, and diplomacy are required in the frequent public contact functions, especially in the resolutions of complaints. Ability to establish and maintain effective working relationships with other employees. Ability to operate a variety of office equipment and maintain accurate records utilizing Excel, Word, Adobe Acrobat and others as required. Work requires employee to establish and maintain office filing and database systems. Performs other related duties as required. Work is performed under general supervision of the Revenue Supervisor.
An Associate’s degree in accounting, finance, business, or related field is preferred.
A minimum of 2+ years of experience in a billing/accounts receivable/customer service environment (or comparable experience). Proficient in an enterprise accounting/utility billing system. Experience in a public utility/agency in a customer service role is preferred.
The position is in a pay grade 10 with a starting salary of $31,886.Hiring salary will be determined based on qualifications and internal equity.
To apply: Upload or send a completed City of Hendersonville application, resume and cover letter or bring/mail to Human Resources, City Hall, 160 6th Ave. E, Hendersonville, NC 28792. For complete job description, contact Human Resources. The City of Hendersonville is an Equal Opportunity Employer.
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As part of the Water and Sewer Department the Warehouse Specialist maintains warehouse inventory for day-to-day operations and emergency repairs; quotes and purchases all inventory and special order items, reviews inventory stock levels and determines commodities to be ordered. Work is performed under the general supervision of the Utilities Operations Support Supervisor.
The employee determines commodities to be reordered, prepares and sends quote sheets to vendors; receives quotes; analyzes quotes; awards purchase, prepares purchase requisitions and purchase orders; receives ,inspects ,records and places stock in proper location; receives and inspects shipments for other departments ; expedites orders if needed; enters items into computer to update quantity received in inventory, picks items from shelves and records appropriately; distributes items to employees; schedules water and sewer taps and repairs, repairs and maintains small engines and electric motors for pumps; calibrates gas detectors. Receives phone calls from employees and vendors and assists employees in research of new products; receives salespeople expressing interest in providing services to City. Maintains warehouse records as needed; Cleans warehouse,. Performs related tasks as required.
The employee should have general knowledge of modern storeroom and inventory practices, general knowledge of warehouse items and their use in governmental service; knowledge of sourcing techniques to elicit the lowest price for equivalent products; knowledge of municipal purchasing laws and regulations, knowledge of mathematics, business English, grammar; and punctuation. The employee should possess the ability to accurately count and inspect various materials; ability to maintain physical inventories and match to computer record, ability to operate light automotive equipment as well as forklift, scissor lift, hand tools, testers, etc. Ability to communicate with others, both orally and in writing; ability to establish and maintain effective working relationships with coworkers, vendors, and others; ability to follow oral and written instructions.
Work Is defined as medium work requiring the exertion of 50 pounds of force occasionally, up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects. The worker is subject to both inside and outside environmental conditions and workplace hazards.
The position requires a High School diploma or equivalent. Some experience in warehouse operations including purchasing and inventory of supplies. Valid driver’s license and forklift operator certification is required.
Salary: The position is in pay grade 8 with a starting salary of $28,922. Hiring salary will be determined based on qualifications and internal equity. The position is open until filled.
To apply: Upload or send a completed City of Hendersonville application or bring/mail to Human Resources, City Hall, 160 6th Avenue East, Hendersonville, NC 28792. For complete job description, contact Human Resources. The City of Hendersonville is an Equal Opportunity Employer.
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