Community Connect is an application focused on protecting residents and their property in the most effective way possible during an incident or major disaster. It is a free, secure, easy-to-use platform that allows residents and businesses to share critical information to aid Hendersonville Fire Department personnel in their emergency response.
CREATE YOUR COMMUNITY CONNECT PROFILE
Residents inside and outside the city limits are also encouraged to sign up for Smart911. Creating a Smart911 profile gives telecommunicators access to life-saving information when you dial 911. The information you choose to share can be used to help police officers, firefighters, EMS, and other emergency services personnel when responding to your 911 call.
The Hendersonville Fire Department will securely be able to access your Community Connect data. Data stored in Community Connect is only accessed during an emergency at your address or a large-scale disaster.
Community Connect is secured by "bank-level encryption". This means we are using 256-bit encryption that is only available to first Responders logged into the same application that they use to view calls being received from dispatch and inspection data of properties in your community.
Community Connect provides you with the ability to edit your address. Community Connect will also automatically send you periodic emails to encourage you to update your profile or account for any changes, including a change in an address or household members.
Each Community Connect profile is tied to both a specific address and a specific email address. Please use your personal email for your residential Community Connect profile and a work email to create your business Community Connect profile.
Smart911 is a free service that allows the public to provide additional details to emergency dispatchers and first responders. Smart911 is used by Henderson County 911, Hendersonville Police Department, as well as the Hendersonville Fire Department.
In a similar manner to Community Connect, users create a safety profile for their household and the information is only available to first responders in the event 911 is dialed.
We recommend City of Hendersonville residents enroll in both Community Connect and Smart911 to ensure their emergency information is available to dispatchers and all first responders arriving on the scene.