Billing Adjustments


Customers may receive a leak adjustment once in any 24-month period of time. Adjustments will only be provided where the water loss is in one and a half times the average amount of water consumption. Customers can apply for a leak adjustment by filing an online Leak Adjustment Request.

Please carefully review the terms and conditions noted on the Leak Adjustment Request Form. Leak adjustments will only be granted if and when the following conditions are met:

  • A Leak Adjustment Request Form is completed and submitted by the customer within 30 days of discovering or being notified of a leak
  • The leak situation is repaired within a 30-day time frame following discovery or notification.
  • Proof of Repair Documentation is provided (Plumbing Invoices, Receipts for Parts, etc...)
Customers are welcome to contact the Customer Service at (828) 697-3052 if they have any questions or concerns. If a leak poses an emergency, please contact our Operations Center at (828) 697-3073 during regular business hours (8am-5pm M-F). You may also contact the City for emergency leak issues after hours and on weekends at (828) 891-7779.

All leak documentation can be faxed to the Customer Service at (828) 692-1510 or emailed to Leak documentation can also be mailed to 160 Sixth Avenue East, Hendersonville, NC 28792.

Interested in monitoring your water usage? Please sign up with our Aquahawk monitoring service.