Starting Water / Sewer Service Accounts

**As of 3/30/2016, the City no longer allows the initiation or the disconnection of service over the phone. All customers should visit our physical location or use the online forms. You may still call to request forms be mailed or faxed to you in the event that you are unable to visit our offices or use our online form.


Starting new Water & Sewer Service

Customers are provided a number of options to initiate water and sewer service. Please find these options detailed below.

Please note that new customers are required to provide a $100 security deposit to start service. This requirement is waived for customers who enroll in our Automatic Bank Draft program and remain for 6 months with no insufficient fund notices.  If you have any questions or concerns, please contact the Customer Service Team at (828) 697-3052.

Starting New Service In-Person

City Hall, Third Floor
145 Fifth Avenue East
Hendersonville, NC 28792

We encourage customers to come to City Hall, Third Floor, 145 Fifth Ave. E., Hendersonville, if interested in opening a new account. In this manner, our customer service representatives get to meet you and walk you through the setup process. Please bring the following documents/Information with you (if applicable/available). All forms are available in Customer Service.

Offline Form(s):

New Service Application Form (PDF)* (English), en Español

*Current Customers may utilize the above service application form as well. Please select the Existing Customer Application option when filling out the form.

ACH Enrollment Form (English), en Español

Required Information:

Legal Name of the Account Holder(s) (all individuals listed on the Deed or Lease Agreement need to be account holders)

Social Security Number or Federal Tax ID Number

Physical Address of the service location

Billing Address

Email Address (if signing up for e-billing)

Telephone Number

Rental Lease Agreement


Photo Identification**

**All Rental agreements must be signed by the Property Management/Owners of the property to be considered a valid lease. Proof of Residence and Identification may be sent via photo to instead of as a file attachment.

Starting New Service Online 

If you need to submit the form(s) online, please select the appropriate online link below. You may attach the required documentation in the online submission form or submit them to our Customer Service Team at our City Hall address. Alternatively, you may send them as a photo file to our email address. Failure to submit the required documentation (i.e. Proof of Identification and Proof of Residence) could result in a delay or non-establishment of your utility account.

For existing customers needing to transfer service to a new location, please use our online Transfer Service Application.

New customers may use our online Utility Service Request Form.

Tap Request

All tap request submitted with a 0 address will be denied. Tap applications will need to include the physical address from Henderson County including the parcel number. Please contact Customer Service at 828-697-3052 for any additional questions. If you need to submit a physical address for a previous tap application, please email

For questions relating to property addressing, please contact Henderson County Planning at 828-694-6517 or visit

If you need to complete a Water and or Sewer Tap request you can do so online using the link below. A technician will contact you within the 5-10 business days to set up an appointment to discuss the tap installation.

Tap Installation Request