Starting New Service
We encourage customers to submit an application online or by visiting us at City Hall, Third Floor, 160 Sixth Ave E., to open a new account. Our customer service representatives are available to assist you with any questions.
New Service Application (Online)
New Service Application (Printable)
- Legal Name of the Account Holder(s) (all individuals listed on the Deed or Lease Agreement need to be account holders)
- Social Security Number or Federal Tax ID Number
- Physical Address of the service location
- Billing Address
- Email Address
- Telephone Number
- Rental Lease Agreement
- Photo Identification**
**All Rental agreements must be signed by the Property Management/Owners of the property to be considered a valid lease. Failure to submit the required documentation, i.e., proof of Identification and proof of residence, may result in a delay or non-establishment of your utility account.
Existing customers requesting to transfer service to a new location, please use our online Transfer Service Application. A Customer service team member will contact you within 5 business days upon completion of the transfer application.
Tap, Meter, Service Connection Application
To request a water and/or sewer tap, please use the link below. A technician will contact you within the 5-10 business days to set up an appointment to discuss the tap installation.
Taps Meters Services Application
For questions relating to property addressing, please contact Henderson County Planning at 828-694-6517 or visit https://www.hendersoncountync.gov/planning/page/property-addressing.
Please contact Customer Service at 828-697-3052 for any additional questions.