Customer Service Team (828)697-3052
Starting new Water & Sewer Service
Customers are provided a number of options to initiate water and sewer service. Please find these options detailed below.
Please note that new customers are required to provide a $100 security deposit to start service. This requirement is waived for customers who enroll in our Automatic Bank Draft program and remain on draft for a minimum of 6 months. If you have any questions or concerns, please contact the Customer Service Team at (828) 697-3052.
Starting New Service In-Person
City Hall, Third Floor
145 Fifth Avenue East
Hendersonville, NC 28792
We encourage customers to come to City Hall, Third Floor, 145 Fifth Ave. E., Hendersonville, if interested in opening a new account. In this manner, our customer service representatives get to meet you and walk you through the setup process. Please bring the following documents/Information with you (if applicable/available). All forms are available in Customer Service.
New Service Application Form (PDF)* (English), en Español
*Current Customers may utilize the above service application form as well. Please select the Existing Customer Application option when filling out the form.
ACH Enrollment Form (English), en Español
Legal Name of the Account Holder(s) (all individuals listed on the Deed or Lease Agreement need to be account holders)
Social Security Number or Federal Tax ID Number
Physical Address of the service location
Email Address (if signing up for e-billing)
Rental Lease Agreement or Deed**
**Proof of Residence and Identification may be sent via photo to firstname.lastname@example.org instead of as a file attachment
Starting New Service Online
If you need to submit the form(s) online, please select the appropriate online link below. You may attach the required documentation in the online submission form or submit them to our Customer Service Team at our City Hall address. Alternatively, you may send them as a photo file to our email@example.com email address. Failure to submit the required documentation (i.e. Proof of Identification and Proof of Residence) could result in a delay or non-establishment of your utility account.
For existing customers needing to transfer service to a new location, please use our online Transfer Service Application.
New customers may use our online Utility Service Request Form.
Tap Instillation Request
If you need to complete a Water and or Sewer Tap Installation request you can do so online using the link below. Please note that fees collected are subject to change after final installation is complete. If you are needing a water tap installation greater than 1 inch or a sewer tap greater than 4 inches you must visit the City of Hendersonville Operations Center located at 305 Williams St.
Tap Instillation Request
**As of 3/30/2016, the City no longer allows the initiation of service over the phone. All customers should visit our physical location or use the online form above. You may still call to request forms be mailed or faxed to you in the event that you are unable to visit our offices or use our online form.**
If you have any questions please call the Customer Service Team - (828)697-3052