Police Support Specialist (Police Records)

Police Support Services Specialist

Minimum Starting Salary $28,922

Primary Reason Why Classification Exists

To perform a variety of specialized administrative and clerical work in the Support Services Division of the City's Police Department

Distinguishing Features of Class

An employee in this class performs specialized administrative support activities for the Support Services Division of the Police Department with emphasis on receiving, sorting and entering public and confidential police records and other administrative support functions as needed. Work includes activities related to reports and case files, customer service, records management, employee relations, as well as other administrative support functions. Work is performed under the general supervision of the First Lieutenant and is evaluated on the basis of attainment of individual performance objectives, observation of work in progress, and feedback from other staff and the public.

Illustrative Examples of Work

  • Receives, reviews, sorts and scans previous day's accident, incident and citation reports
  • Creates record files; files and retrieves reports; enters citations; validates files; sends accident and incident request to appropriate department representative
  • Provides various records information to the public; provides information as requested by insurance agencies, probation/parole officers, law enforcement agencies and DA's office
  • Responds to questions received from the public either by telephone, email or in person; provides requested information and/or processes requests for service, complaints or other issues; documents activities to ensure historical reference of services provided
  • Operates personal computers, copiers, calculators, and office-based software
  • Performs other related duties as required

    Knowledge, Skills and Abilities:

  • Ability to work with and maintain confidentiality of law enforcement information
  • Considerable knowledge of the forms, terminology, methods and procedures used in a municipal police department
  • Knowledge of modern office practices, terminology, procedures, and equipment
  • Knowledge of business arithmetic and English grammar and sentence structure
  • Knowledge of computers and various software applications including word processing and spreadsheet applications
  • Some knowledge of North Carolina State laws and City ordinances relating to the procedures, apprehension and confinement for law violations
  • Ability to perform varied secretarial, administrative, and general office tasks and duties
  • Ability to make arithmetic calculations quickly and accurately
  • Ability to establish and maintain effective working relationships with other employees, governmental officials, and the general public
  • Ability to work independently without close supervision
  • Ability to maintain complex clerical records and prepare reports
  • Ability to make routine decisions in accordance with rules, laws, ordinances, regulations and established policies

    Physical Requirements

    Work in this class is generally sedentary. Work requires some light physical activity such as walking, reaching, stooping and repetitive motion of the wrists, hands, and fingers using dexterity in the hands for typing and operation of standard office equipment. Work also includes the ability to see, hear, talk, and physically move about the office. Visual acuity is necessary to read materials and operate computer terminals and other office equipment. Work in this class may require physical requirements of a different category depending on specific work assignment as determined by the supervisor.

    Working Conditions

    Work is primarily performed indoors. The noise level in the work environment is usually quiet; however, there may be increased risk for exposure to personal danger and other workplace hazards as a result of direct contact with individuals who may become irate, hostile or aggressive.


    High School graduation or GED.


    Some related experience with exposure to record keeping and general office work; or any equivalent combination of education and experience which provides for the required knowledge, skills, and abilities.

    Special Requirements

  • Valid Drivers' License
  • Ability to obtain and maintain DCI certification within 6 months of employment

    FLSA Status: Nonexempt


    This classification specification has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to perform the job. The City of Hendersonville reserves the right to assign or otherwise modify the duties assigned to this classification.

    April 2018