Hendersonvilles Service Line Inventory, Compliance with EPA's New Lead and Copper Rule Revisions and Improvements

Your home's water supply system consists of various pipes, parts, and fittings/soldering. Some components are owned by you, the homeowner, while others are maintained by the City of Hendersonville. 

• City Responsibility: The city maintains the water main, hydrant lines, water meters, and the section of the water service line connecting the main to the meter. 

• Homeowner Responsibility: Homeowners are responsible for the portion of the service line connecting the water meter to the home, as well as all internal plumbing.

Protecting our community from lead is a shared responsibility. Below are recommended actions that you may take, separately or in combination, if you are concerned about lead in your drinking water. The list also includes where you may find more information and is not intended to be a complete list or to imply that all actions equally reduce lead in drinking water. 

• Use filters properly. Using a filter can reduce lead in drinking water. If you use a filter, it should be certified to remove lead. Read any directions provided with the filter to learn how to properly install, maintain, and use your cartridge and when to replace it. Using the cartridge after it has expired can make it less effective at removing lead. Do not run hot water through the filter. For more information on facts and advice on home water filtration systems, visit EPA’s website. 

• Clean your aerator. Regularly remove and clean your faucet’s screen (also known as an aerator). Sediment, debris, and lead particles can collect in your aerator. If lead particles are caught in the aerator, lead can get into your water.  

• Use cold water. Do not use hot water from the tap for drinking, cooking, or making baby formula as lead dissolves more easily into hot water. Boiling water does not remove lead from water.   

• Run your water. The more time water has been sitting in pipes providing water to your home, the more lead it may contain. Before drinking, flush your home’s pipes by running the tap, taking a shower, doing laundry, or doing a load of dishes. The amount of time to run the water will depend on whether your home has a lead service line or not, as well as the length and diameter of the service line and the amount of plumbing in your home. 

• Have your water sampled. Contact a certified laboratory to have your water tested for lead. A list of certified laboratories is available on EPA's website. Note, a water sample may not adequately capture or represent all sources of lead that may be present. For information on sources of lead that include service lines and interior plumbing, please visit https://www.epa.gov/ground-water-and-drinking-water/basic-information-about-lead-drinking-water#getinto. 

The City of Hendersonville is actively conducting field verifications to determine pipe materials. A statistical approach, involving a random sample of over 340 locations representing the entire distribution network, is underway. Our utility is committed to meeting/exceeding the EPA Standard for ensuring utility and customer- owned pipes are lead free.  

To identify the material of your service line, consult a licensed plumber or Visit Protect Your Tap: A Quick Check for Lead, the EPA’s step-by-step guide. 

The City of Hendersonville has completed an extensive records review and identified areas most likely to contain lead. These areas have been excavated and confirmed to contain non-lead pipe materials. Historical inventory records from 1929–1969 show no recorded use of lead pipes as a utility pipe material, further suggesting that lead was not commonly used in our service lines. 

If you have questions, comments, or information to help us better describe your service line, please contact us at serviceline@hvlnc.gov.