Report a Problem
Please use the Citizen Reporter App to report any non-emergency issues or problems with any City service.
Water Service Issues
To address water/sewer billing account concerns, please call (828) 697-3052.
To report a water or sewer emergency, please call (828) 697-3073. This number is monitored 24 hours a day, 7 days a week.
Other Issues
Report Streetlight Outage (Duke Energy)
Report Power Outage (Duke Energy)
Report a State-Maintained Road Problem (NCDOT)
You may also send feedback and/or suggestions for the Mayor and City Council. Visit their webpage for contact information.