Coronavirus

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The City of Hendersonville and Henderson County are currently under the following Safer At Home Order:

NC Safer At Home Order (Phase 2 Extension) until September 4

NC Safer At Home Order (Phase 2.5) September 4 at 5pm - October 2 at 5pm

Executive Order 163

Executive Order 163 Frequently Asked Questions

North Carolina COVID-19 Updates

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COVID-19

The City of Hendersonville, in partnership with Henderson County, Henderson County Department of Public Health, and Henderson County Emergency Management, has been monitoring Coronavirus (COVID-19) since it was first announced as a potential threat. The health and safety of our community is our highest priority. The City is always working to ensure the continuity of government so that critical services continue without interruption.

North Carolina Coronavirus Information Hotline: (866) 462-3821

AdventHealth Triage Nurse Hotline: (828) 681-2300

Pardee COVID-19 Helpline: (828) 694-8048

Henderson County COVID-19 Dashboard

Henderson County Food Pantries

COVID-19 City of Hendersonville Story Map

General COVID-19 Public Health Information

If you have specific questions related to your health and COVID-19, contact your primary health care provider or call the following:

North Carolina Coronavirus Information Hotline: (866) 462-3821

The City of Hendersonville follows the guidance of agencies that monitor public health, as it relates to the coronavirus and any other major public health issue. These include the Centers for Disease Control (CDC), the North Carolina Department of Health and Human Services, and the Henderson County Department of Public Health.

Additional CDC Guidance to Prevent the Spread of COVID-19

Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand rub with at least 60% alcohol.
Avoid close contact with people who are sick.
Clean and disinfect surfaces and objects that are used often, such as cellphones, door knobs, and light switches.
Wear a cloth face covering when social distancing is difficult
Cough or sneeze into your elbow or cover your nose and mouth with a tissue.
Avoid touching your face.
If you do become sick, stay home, and limit contact with others in your home as much as possible.

Public Health Resources

Henderson County Department of Public Health

North Carolina Department of Health and Human Services

Centers for Disease Control

Henderson County Emergency Management

Pardee Health: (828) 694-8048

AdventHealth: (828) 681-2300

Facility Closures / Restrictions

The City Hall lobby is open to the public for accessing Customer Service, utility payment window, and Hendersonville Police Department services. For business at other City facilities, individuals should contact the appropriate department or staff member to make an appointment.

Customer Service

Customers can pay bills online
Pay by phone by calling Customer Service at (828) 697-3052
Mail payment to 160 Sixth Avenue E. Hendersonville, NC 28792
Payment drop boxes available in the City Hall parking lot and lobby
Payment window in the lobby is open and customer service representatives can process payments, applications, and transfers from the payment window
Customers who are late on their utility payments should sign up for a Temporary COVID-19 Payment Plan by September 30 to avoid late fees or disconnection

City of Hendersonville parks and greenway trails are open, provided visitors comply with social distancing requirements. Visitors should remain at least 6 feet away from others and all gatherings more than 50 people are prohibited. Playground equipment and park restroom facilities are open starting on September 4 at 5pm. Please practice social distancing when using basketball courts, tennis courts, pavilions, skate park, and dog park amenities.

The Downtown Public Restrooms located at 125 5th Avenue E. have reopened.

All non-essential visits, including tours and facility visits, to City of Hendersonville facilities have been suspended.

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Public Meetings

Virtual Meeting Participation Guide

Meeting Cancelations and Postponements will be posted to the City’s Event Calendar.

A Government Meeting Engagement Dashboard has been created to involve citizens virtually. Please visit to provide public comment for City Council meetings and watch live streams of Council meetings.