Coronavirus

The City of Hendersonville, in partnership with Henderson County, Henderson County Department of Public Health, and Henderson County Emergency Management, has been monitoring Coronavirus (COVID-19) since it was first announced as a potential threat. The health and safety of our community is our highest priority. The City is always working to ensure the continuity of government so that critical services continue without interruption.

North Carolina Coronavirus Information Hotline: 1-866-462-3821

AdventHealth Triage Nurse Hotline: 828-681-2300

Pardee COVID-19 Helpline: 828-694-8048

COVID-19 City of Hendersonville Story Map

If you have specific questions related to your health and COVID-19, contact your primary health or call the following:

AdventHealth Triage Nurse Hotline: 828-681-2300

North Carolina Coronavirus Information Hotline: 1-866-462-3821

The City of Hendersonville follows the guidance of agencies that monitor public health, as it relates to the coronavirus and any other major public health issue. These include the Centers for Disease Control (CDC), the North Carolina Department of Health and Human Services, and the Henderson County Department of Public Health.

Three Critical Steps to Slow Spread of COVID-19

There are critical steps that you, the public, can take to slow the spread of COVID-19.  While these steps may not be easy ones to take, they are imperative to slow the spread of this virus.

• STAY HOME.  Limit contact with others by only going out for food, medicines, to exercise, or to take care of essential concerns.  Staying home is the best way to limit your exposure and thus, your family’s exposure.  The #StayHome movement is one that we should all belong to during this time.

• STAY UPDATED.  Get reliable information and facts from websites like www.ncdhhs.gov/coronavirus and www.cdc.gov.  Pay very close attention to your public health leaders at your local, state and national levels.  Consult your health care providers for information specific to your health. Additionally, North Carolina has established a coronavirus information hotline number at 1-866-462-3821.

• STAY ISOLATED.  Do not pursue COVID-19 testing if you have a mild illness.  If you’re not sick enough to need medical care, a positive COVID-19 test will not change what you should do.  If you have a fever and signs of respiratory illness, including a cough, you should stay home for at least 7 days after the first sign of being ill.  You should not leave isolation until you have no fever for at least 3 days and until your other symptoms are much improved.  The people that you live with, should also stay home and monitor for signs of illness.  Testing is important only for those who are severely ill.

Following these important steps will help ease the burden on the important, life-saving medical supplies as well as help to limit the burden on the healthcare system.  Our first responders, health care workers, and public health workforce must stay well in order to care for those who become seriously ill.  We are all in this together. 

Additional CDC Guidance to Prevent the Spread of COVID-19

• Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand rub with at least 60% alcohol.
• Avoid close contact with people who are sick.
• Clean and disinfect surfaces and objects that are used often, such as cellphones, door knobs, and light switches.
• Cough or sneeze into your elbow or cover your nose and mouth with a tissue.
• Avoid touching your face.
• If you do become sick, stay home and limit contact with others in your home as much as possible. 

Public Health Resources

Henderson County Department of Public Health      

North Carolina Department of Health and Human Services

Centers for Disease Control

Henderson County Emergency Management

Screening Sites

Details about the Henderson County screenings sites are subject to change. Call the following Triage Lines before showing up. 

Pardee Health: 828-694-8048​

AdventHealth: 828-681-2300

• All City of Hendersonville office buildings are CLOSED to the public, with the exception of the City Hall lobby for the public accessing Hendersonville Police Department services. Individuals will only be permitted inside facilities by appointment only. Please contact the appropriate department or staff member by phone or email to make arrangements.
  • City Hall
    • Customers can pay bills online at hendersonvillenc.gov and selecting ‘View/Pay My Bill’
    • Pay by phone by calling Customer Service at (828) 697-3052
    • Mail payment to 160 Sixth Avenue E. Hendersonville, NC 28792
    • Payment drop boxes available in the City Hall parking lot and lobby

      During the COVID-19 emergency, the City of Hendersonville will not be disconnecting water or charging late fees to customers for non-payment. If customers would like a receipt for their dropbox payment, they can note it on their payment and Customer Service will send them a receipt. Overpayments will be added to the customer’s account as a credit.

  • City Operations Center at 305 Williams St. (Public Works, Water & Sewer, Engineering, Stormwater) 
  • Downtown Hendersonville Program Office 
  • Development Assistance
  • Water Treatment Facility
  • Wastewater Treatment Facility
  • Fire Station 1 & Fire Station 2

• City of Hendersonville parks and greenway trails currently remain open, provided visitors comply with social distancing requirements described in Henderson County and the state's Stay At Home orders. Visitors should remain at least 6 feet away from others and all gatherings more than 10 people are prohibited. Playground equipment, pavilions, skate park, and restroom facilities are closed to the public. 

• The Downtown Public Restrooms located at 125 5th Avenue E. are closed.
• The Whitmire Center has closed.
• All non-essential visits, including tours and facility visits, to City of Hendersonville facilities have been suspended.

The City remains fully operational at this time; however, to protect our employees and the public, some city services have been temporarily suspended.

• Water Service Disconnects and late fees have been temporarily suspended.
• City Facility Rentals for outside groups have been suspended.
• Car Seat Checks have been temporarily suspended at the Fire Stations. Questions may be directed to the Hendersonville Fire Department.

These measures are being put in place for the protection of the community, visitors, and employees to help slow the spread of COVID-19 and ensure the healthcare system is not overwhelmed. The City will continue to assess the situation and make changes as necessary.

A Government Meeting Engagement Dashboard has been created to involve citizens virtually. Please visit to provide public comment for City Council meetings and watch live streams of Council meetings.

Meeting Cancelations and Postponements will be posted to the City’s Event Calendar.

• All 2020 Walk of Fame events has been postponed
• ArtScape Opening Reception has been postponed
• View the City Events Calendar for Board, Commission, and Council meeting information

Area event cancelation list provided by the Henderson County TDA

United Way Call 2-1-1 for COVID-19 Assistance

Emergency Resources provided by the YMCA

Schools

Henderson County Public Schools provides up-to-date student meal information and Learn from Home details

Food

Henderson County Public School Student Meal Information

A Community Meal Site List is provided by the Henderson County Education Foundation

Visit NoKidHungryNC.org/covid19 to find free meals for kids or Text FOODNC to 877-877

Hendersonville Restaurants Offering Carry-Out Food Service

Seniors

Council on Aging for Henderson County

Coronavirus (COVID-19) Información en Español

Hola Carolina

Business Resources

LoveHendo

Henderson County Chamber of Commerce

U.S. Small Business Administration