image of coronavirus under microscope

The City of Hendersonville and Henderson County are currently under the following Safer At Home Order: 

North Carolina Safer At Home Order (Phase 2 Extension) until July 17.

phase 2 graphic

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The City of Hendersonville, in partnership with Henderson County, Henderson County Department of Public Health, and Henderson County Emergency Management, has been monitoring Coronavirus (COVID-19) since it was first announced as a potential threat. The health and safety of our community is our highest priority. The City is always working to ensure the continuity of government so that critical services continue without interruption.

North Carolina Coronavirus Information Hotline: 1-866-462-3821

AdventHealth Triage Nurse Hotline: 828-681-2300

Pardee COVID-19 Helpline: 828-694-8048

Henderson County COVID-19 Dashboard

Henderson County Food Pantries

COVID-19 City of Hendersonville Story Map

General COVID-19 Public Health Information

If you have specific questions related to your health and COVID-19, contact your primary health or call the following:

AdventHealth Triage Nurse Hotline: 828-681-2300

North Carolina Coronavirus Information Hotline: 1-866-462-3821

The City of Hendersonville follows the guidance of agencies that monitor public health, as it relates to the coronavirus and any other major public health issue. These include the Centers for Disease Control (CDC), the North Carolina Department of Health and Human Services, and the Henderson County Department of Public Health.


Additional CDC Guidance to Prevent the Spread of COVID-19

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand rub with at least 60% alcohol.
  • Avoid close contact with people who are sick.
  • Clean and disinfect surfaces and objects that are used often, such as cellphones, door knobs, and light switches.
  • Wear a cloth face covering when social distancing is difficult
  • Cough or sneeze into your elbow or cover your nose and mouth with a tissue.
  • Avoid touching your face.
  • If you do become sick, stay home and limit contact with others in your home as much as possible. 

Public Health Resources

Henderson County Department of Public Health      

North Carolina Department of Health and Human Services

Centers for Disease Control

Henderson County Emergency Management


Pardee Health: 828-694-8048​

AdventHealth: 828-681-2300


Facility Closures / Restrictions

  • All City of Hendersonville office buildings are closed to the public, with the exception of the City Hall lobby for the public accessing the payment window and Hendersonville Police Department services. Individuals will only be permitted inside facilities by appointment only. Please contact the appropriate department or staff member by phone or email to make arrangements.
    • City Hall
      • Customers can pay bills online at and selecting ‘View/Pay My Bill’
      • Pay by phone by calling Customer Service at (828) 697-3052
      • Mail payment to 160 Sixth Avenue E. Hendersonville, NC 28792
      • Payment drop boxes available in the City Hall parking lot and lobby
      • Payment window in the lobby is now open and customer service representatives can process payments, applications, and transfers from the payment window


      • During the COVID-19 emergency, the City of Hendersonville will not be disconnecting water or charging late fees to customers for non-payment. If customers would like a receipt for their dropbox payment, they can note it on their payment and Customer Service will send them a receipt. Overpayments will be added to the customer’s account as a credit.

  • City of Hendersonville parks and greenway trails currently remain open, provided visitors comply with social distancing requirements described in Henderson County and the state's Stay At Home orders. Visitors should remain at least 6 feet away from others and all gatherings more than 25 people are prohibited. Playground equipment and park restroom facilities are currently closed to the public. Please practice social distancing when using basketball courts, tennis courts, skate park, and dog park amenities. 

  • The Downtown Public Restrooms located at 125 5th Avenue E. have reopened. 
  • All non-essential visits, including tours and facility visits, to City of Hendersonville facilities have been suspended.

social distancing in lobby sign

City Service Updates

The City remains fully operational at this time; however, to protect our employees and the public, some city services have been temporarily suspended.

These measures are being put in place for the protection of the community, visitors, and employees to help slow the spread of COVID-19 and ensure the healthcare system is not overwhelmed. The City will continue to assess the situation and make changes as necessary.

Public Meetings

Virtual Meeting Participation Guide

Meeting Cancelations and Postponements will be posted to the City’s Event Calendar.

Government Meeting Engagement Dashboard has been created to involve citizens virtually. Please visit to provide public comment for City Council meetings and watch live streams of Council meetings.

Community Resources

United Way Call 2-1-1 for COVID-19 Assistance

Henderson County COVID-19 Response Fund

Emergency Resources provided by the YMCA


Henderson County Public Schools provides up-to-date student meal information and Learn from Home details


Henderson County Public School Student Meal Information

Henderson County Food Pantries

Community Meal Site List is provided by the Henderson County Education Foundation

Visit to find free meals for kids or Text FOODNC to 877-877

Hendersonville Restaurants Offering Carry-Out Food Service


Council on Aging for Henderson County

Coronavirus (COVID-19) Información en Español

Hola Carolina

Business Resources


Henderson County Chamber of Commerce

U.S. Small Business Administration

Coronavirus Emergency Loans Guide

Reopening a Building Safety Checklist (NFPA)

Reopening a Building Water System Information (CDC)


Visit VolunteerHendo to find ways in which you can help our community

Other Links

5/8/20 - Henderson County  Terminates County State of Emergency

5/4/20 - FAQ on Executive Order 138 (Phase 1)

5/4/20 - Executive Order 138 (Phase 1) - Modified Stay at Home Order Effective May 8 at 5pm

5/1/20 - City of Hendersonville update from Mayor Volk

4/28/20 - Henderson County Video Update on COVID-19

4/24/20 - Henderson County Releases New COVID-19 Dashboard

4/23/20 - NC Stay At Home Order Extended Until May 8

4/21/20 - Henderson County Video Update on COVID-19

4/15/20 - COVID-19 Q&A from Henderson County

4/15/20 - Henderson County Video Update on COVID-19

4/9/20 - Executive Order 131 tightens restrictions on essential business operating guidelines 

4/9/20 - COVID-19 Q&A from Henderson County Health Department

4/7/20 - Henderson County Video Update on COVID-19

4/3/20 - Henderson County Reports First Coronavirus Death

4/3/20 - Additional State Guidance for Essential Businesses

3/31/20 - Henderson County Puts Restrictions on Travelers from COVID-19 Hot Spots

3/27/20 - Additional State Guidance & FAQs on NC Stay At Home Order

3/27/20 - Executive Order 121  - Statewide Stay At Home Order Effective March 30 at 5pm

3/27/20 - Henderson County Adopts Stay At Home Order Effective March 28 at Noon

3/25/20 - Hendersonville City Hall Closes to the Public

3/24/20 - Henderson County Announcement - Critical things we can all to do stop the spread of COVID-19

3/23/20 - Executive Order 120 closes K-12 public school through May 15, bans mass gatherings over 50 people, closes some entertainment businesses, exercise facilities, salons.

3/23/20 - Playgrounds & Pavilions, Operations Center, Development Assistance & Downtown Program Offices Closed

3/22/20 - Visit the HCDPH website for daily Henderson County COVID-19 Case Updates

3/21/20 - Henderson County's First Confirmed Case of COVID-19

3/20/20 - Local Bar & Restaurant Guidance Executive Order 118

3/19/20 - & Curbside Pickup Parking

3/17//20 - Executive Order 118 - Closes Dine-In Service / Unemployment Benefits Widely Available

3/16/20 - Facility Restrictions & Cancellations

3/16/20 - City Suspends Disconnects Amid COVID-19

3/14/20 - Executive Order 117 - Prohibiting Mass Gatherings / School Closure

3/14/20 - Henderson County State of Emergency Declaration