Water Alerts

A System Pressure Advisory is a public notification informing water customers to boil their tap water before using it for drinking purposes. Advisories are issued in response to an event that could allow contaminants to enter the water distribution system. Events like scheduled water line maintenance, water main breaks, loss of system pressure, 

We issue a System Pressure Advisory when water contamination is possible. In an advisory, we recommend that affected customers boil water before consumption or use bottled water.

System Pressure Advisory FAQ  
Preguntas Frecuentes Sobre el Aviso de Presión del Sistema

AFTER A System Pressure ADVISORY FAQ  
Instrucciones Después de la Rescisión de un Aviso de Presión del Sistema

Questions may be directed to Hendersonville Water & Sewer at (828) 697-3073 Monday-Friday 9am-5pm. Issues occurring outside of regular business hours can be reported to the after-hours number at (828) 891-7779.

Restaurant and Business informational resources are available on the NCDHHS website

System Pressure Advisories were labeled as Boil Water Advisories prior to March 6, 2024, after which the utility updated the name in accordance with recommendations from the NC Department of Environmental Quality (NCDEQ).

 System Pressure Advisory Infographic

During a System Pressure Advisory:

Boil Water For: Drinking, Brushing Teeth, Washing Fruits & Veggies, Preparing Food, Mixing Baby Formula, Making Ice, Giving Water to Pets, Coffee Makers, Dish Washing by Hand (make sure to rinse with bottled or boiled water)

Use Caution: Water filters in most kitchens and households DO NOT remove bacteria or viruses

Use Caution: Bathing babies and young children (give sponge bath and use water that has been boiled and cooled)

Do Not Need to Boil Water For: Washing Clothes in the Washing Machine, Taking Showers (adults and older children), Flushing Toilets, Washing Cars, Household Cleaning

Hendersonville Water & Sewer will notify customers using our notification system. The phone numbers and email addresses in the system are generated from the information customers provided when they enrolled in water service. It is important that customers provide current contact information to receive notifications. If you need to update your phone number or email address, please call Customer Service at (828) 697-3052 Monday-Friday from 9am-5pm or email at customerservice@hvlnc.gov.

System Pressure Advisories

 

Planned System Pressure Advisories

 
5/2-5/3/2025 Planned System Pressure Advisory for Willow Rd and Kanuga Rd area of Hendersonville
 

On Friday, May 2, 2025 at 6pm the water department will be making repairs in the area of Willow Rd and Kanuga Rd in Hendersonville. The water will be off from 6pm Friday, May 2nd till Saturday, May 3rd at 7am. This advisory will impact approximately 69 customers. Once water service is restored, customers will be under a System Pressure Advisory until further notice.  Water will need to be boiled for consumption by both people and pets.

 

Recently Rescinded System Pressure Advisories

4/26/2025 Rescind System Pressure Advisory Quail Cove Ln area of Flat Rock

The System Pressure Advisory for customers in the Quail Cove Ln area of Flat Rock has been rescinded. Water samples collected have confirmed the water is safe to drink.  This affected approximately 52 customers.

 

4/26/2025 Rescinded Planned System Pressure Advisory for Highland Lake Rd area of Flat Rock

The Planned System Pressure Advisory for customers in the Highland Lake Rd area has been rescinded. Water samples collected have confirmed the water is safe to drink.  This affected approximately 62 customers.

 

4/25/2025 Cancelled Planned System Pressure Advisory Willow Rd at Kanuga Part 2- Cancelled

The Planned System Pressure Advisory for the Willow Rd area at Kanuga Rd Part 2  has been cancelled due to weather. We will reschedule as soon possible.

 

4/25/2025 Cancelled Planned System Pressure Advisory Willow Rd at Kanuga Part 1- Cancelled

The Planned System Pressure Advisory for the Willow Rd area at Kanuga has been cancelled due to weather. We will reschedule as soon possible.