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Terms and Conditions for City of Hendersonville Alerts

Effective Date: February 1, 2025
Updated: June 2, 2025

By signing up for an account with the City of Hendersonville, you will receive bill alerts through phone calls, text messages, or emails provided by the City of Hendersonville, you agree to the following terms and conditions:

1. Scope of Service

1.1. The Service is offered to notify customers of past-due bills and potential service disconnection.

1.2. Notifications may be sent via phone calls, text messages, and emails, depending on the contact information provided by the customer.

1.3. The Service is provided as a courtesy and does not replace the customer’s responsibility to monitor and pay bills on time.

2. Customer Responsibilities

2.1. Customers must provide accurate and up-to-date contact information.

2.2. It is the customer’s responsibility to ensure the contact information provided can receive notifications.

2.3. Customers are responsible for the timely payment of their bills regardless of whether they receive notifications.

3. Opt-In and Opt-Out

3.1. By providing contact information, the customer consents to receive notifications, including automated phone calls and text messages, through the Service.

3.2. Customers may opt out of the service at any time by following the prompts within the text.

4. Limitations of Liability

4.1. The City of Hendersonville is not liable for any delays, failures, or errors in delivering notifications.

4.2. The City of Hendersonville does not guarantee that notifications will be received in all circumstances.

4.3. The City of Hendersonville is not responsible for any consequences resulting from the non-receipt of notifications, including service disconnection.

5. Modification and Termination of Service

5.1. The City of Hendersonville reserves the right to modify or terminate the service at any time without notice.

5.2. Continued use of the service constitutes acceptance of any updates to these terms.

6. Fees

6.1. The City of Hendersonville does not charge for notifications; however, standard carrier fees for calls, texts, or data usage may apply.

6.2. Customers are responsible for any charges incurred from their service providers.

7. Governing Law

These terms and conditions are governed by the laws of the State of North Carolina.

Privacy Policy for City of Hendersonville Managed Accounts

Effective Date: February 1, 2025

The City of Hendersonville is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information in relation to City of Hendersonville notifications.

1. Information We Collect

1.1. Contact Information: Your phone number, email address, and other information necessary to send notifications will be collected.

1.2. Account Details: Information related to your water/sewer account, such as account number and billing status.

2. How We Use Your Information

2.1. To send notifications about past-due bills and potential service disconnection.

2.2. To update you about changes to the service.

2.3. To Coordinate with Other City Departments, and State and Federal officials.
We may share relevant account details, contact information and other service information with other City of Hendersonville departments and State and Federal agencies to ensure compliance with Federal, State, and local regulations, assist in debt collection efforts, and support coordinated regulation enforcement actions when necessary. This cooperation helps maintain the integrity of city services and ensures efficient resolution of outstanding issues.

3. Sharing Your Information

3.1. We do not sell or rent your information to third parties.

3.2. Your information may be shared with City hired third-party service providers solely for the purpose of delivering notifications.

3.3  No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

3.4 Your date may be shared pursuant to a valid subpoena or court order, or as required by North Carolina Public Records Law.

4. Data Security

4.1. The City of Hendersonville implements reasonable security measures to protect your information from unauthorized access.

4.2. However, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.

5. Your Rights

5.1. You may request to opt out of the notification system by following the prompts within the received message.

6. Retention of Information

We retain your information only as long as necessary to provide the service or comply with legal requirements, and it may be subject to disclosure to the extent required by law under the North Carolina Public Records Act.

7. Children’s Privacy

The service is not intended for individuals under the age of 13, and we do not knowingly collect information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website hvlnc.gov with the updates and its effective date.

9. Contact Information

For questions about this Privacy Policy, contact:

Customer Service, (828) 697-3052 M- F 9am – 5pm

By using the service, you acknowledge and agree to these terms and policies.