Email Customer Service

If it is after hours, on a weekend or holiday and you need immediate assistance, please call 828/891-7779.

Physical Address:

City Hall

First & Third Floors
145 Fifth Ave. E. 
Hendersonville, NC.

Free parking is located behind City Hall in the parking lot at the corner of 6th Ave. & King St.

Bill Payment Address:

City of Hendersonville
P.O. Box 603068
Charlotte, NC 28260

Customer Service

Welcome to the Customer Service Division!

The Customer Service Division is the revenue collection section of the Finance Department. It is responsible for handling payments related to city-provided utilities, personal and real estate property taxes, and all other sources of revenue collected by the City of Hendersonville.

The Customer Service Division strives to provide prompt, friendly, and professional service to all customers and city stakeholders.  The division is responsible for maintaining effective revenue collection processes in line with State Law, City Ordinances and utility best practices. We complete this goal by providing multiple payment options (on-line and in person), enhancing outreach services and abilities, and by improving technical capabilities.

The Customer Service Division is located on the first and third floors of City Hall, 145 Fifth Avenue E, Hendersonville, NC 28792,  Monday through Friday, 8 a.m. - 5 p.m.

Get a one-time $25.00 credit off your water bill: 

The City of Hendersonville Water and Sewer utility is offering customers a one-time $25.00 credit for any existing water account customer, not already on automatic bank draft,  who signs up for automatic bank draft between the period of March 1, 2017 through June 1, 2017. 
To learn more about getting this one-time credit please contact customer service at 828-697-3052 or  Please complete the Authorization Agreement.

The City of Hendersonville, N.C. is pleased to announce that it is launching new and improved billing statements in order to better service our Utility customers. The new billing statements will launch on 3/24/2017 and will feature new informational features requested by customers and new features that will make managing your utility account(s) even easier. Please find a sample statement below that highlights some of these improvements.