Contact Information

Located at:

Operations Center
305 Williams St.
Hendersonville, NC 28792

For more information about the department or to report a water and sewer maintenance issue please contact us at:

(828) 697-3073 (8:00-5:00 M-F) 
(828) 891-7779 (after hours, weekends and holidays)

Utilities Director

Operations Manager

Operations Manager

Utilities Engineer 

Administrative Aide

For concerns about your water and sewer bill please see the Customer Service page or contact us at:

Customer Service Division
145 5th Avenue East 
Hendersonville, NC 28792 
(828) 697-3052 

Water and Sewer

Mission Statement: 
Operate a great utility for our customers: inside customers, outside customers, municipal customers, wholesale customers, industrial customers, etc.  

Hendersonville Water and Sewer is responsible for providing water service to more than 65,000 residents and businesses of Hendersonville and Henderson County and sewer service to more than 21,000 residents and businesses. The Department is also responsible for the operation and maintenance of over 653 miles of water mains (ranging in size from 2-inches to 24-inches), 55 water pumping stations, 24 water storage tanks (ranging in size from 80,000-gallons to 5,000,000-gallons), over 177 miles of sewer mains (ranging in size from 3-inches to 42-inches) and 31 sewer pumping stations. The Department has a staff of 69 employees making up seven divisions including Administration, Facilities Maintenance, Water Treatment, Operations Support, Water Distribution/Maintenance and Water and Sewer Construction, Wastewater Treatment and Sewer Collection/Maintenance.

The Administration division is responsible for the overall management of the Department, recommending policy to City Council, overseeing projects, capital improvements planning, grant writing, upkeep and maintenance of departmental GIS data, budgeting and purchasing oversight. This division consists of four employees including the utilities director, utilities engineer, administrative aide and administrative assistant.

For more information about the other divisions within the Department see the division tabs located to the left.