For customers needing to update contact information, add secondary account holders or ACH information, please use our Information Update Form to submit a change request to the Customer Service Department. This form cannot be utilized to start or stop utility service. Please see the links below if you need to start or stop service.
Starting New Water/Sewer Service-New or Existing Customers
Stopping Water/Sewer Service
If you need to reach the Customer Service Team, please call (828) 697-3052 or email CustomerService@hvlnc.gov.