Online survey about transportation services in North Carolina

The N.C. Department of Transportation has launched the department’s third annual customer survey.

The purpose of the survey is to gauge how the department is performing in its effort to provide great customer service. Randomly selected citizens will receive a paper copy in the mail in the coming week, but citizens can also participate online. The survey takes about 15 minutes to complete and the link is mobile-friendly. Participation can help NCDOT identify ways to make North Carolina transportation services safer, more efficient and customer focused.

The N.C. General Assembly requires the survey and the results will be used as the basis for measuring our performance in the area of customer service across the department.

Survey responses must be received by March 31. The results will be available to the public on later in the summer.

NC State University is assisting NCDOT to administer the survey.  You may have seen the recent news release -  As part of this process, there is an online survey available to anyone interested in sharing their opinions about transportation services in North Carolina.  

The survey is available at:

Thank you for your participation!

Posted by Tammie D Friday, March 2, 2018 3:22:00 PM