COVID-19 Information / Temporary COVID-19 Utility Payment Plan Deadline September 30

water droplet with text about a utility payment plan

Visit our Coronavirus Information Page for up-to-date information and resources pertaining to COVID-19 Coronavirus.

Customers with overdue water bills have until September 30, 2020, to sign up for a COVID-19 temporary payment plan to avoid disconnection.


Due to the high volume of callers and visitors to the payment window, customers may experience delays.

  • If you want to avoid waiting, fill out the payment plan application online.
  • If you experience delays when calling (828) 697-3052 you are given an option to leave a message and a Customer Service representative can return your call.
  • Please remain socially distanced if you choose to stop by the payment window at City Hall.

We appreciate your patience as our Customer Service team works to help customers get signed up for payment plans.


Coronavirus Information

Payment Plan Sign - UP