City Hall & All City Facilities Closed to the Public

City Hall and All City Office Buildings Closed to the Public

To protect our employees, members of the public, and minimize the spread of COVID-19, all City office buildings including City Hall are closed to the public.

The public is asked to use phone, mail, and online options to conduct all business. Any visits to City Operations Center, Downtown Program Office, Development Assistance Office, Treatment Plants, and Fire Stations are by appointment only, and the public will need to contact the appropriate City staff member by phone or email to make arrangements.

At this time, the City Hall lobby remains open to members of the public accessing Hendersonville Police Department services or leaving payment in the lobby drop box. Any other visits to City Hall are by appointment only.

Most services offered by the City of Hendersonville can be completed without visiting City Hall. Citizens needing to pay their bill may do so using the following options:

  • Customers can pay bills online at and selecting ‘View/Pay My Bill’
  • Pay by phone by calling Customer Service at (828) 697-3052
  • Mail payment to 160 Sixth Avenue E. Hendersonville, NC 28792
  • Payment drop boxes available in the City Hall parking lot and lobby

During the COVID-19 emergency, the City of Hendersonville will not be disconnecting water or charging late fees to customers for non-payment. If customers would like a receipt for their drop box payment, they can note it on their payment and Customer Service will send them a receipt. Overpayments will be added to the customer’s account as a credit.

Ongoing updates from the City of Hendersonville are available at

COVID-19 Resources & Information