Contact Us

Please contact us at: 828/697-3052

Monday - Friday 8 a.m - 5 p.m.

If it is after hours, on a weekend or holiday and you need immediate assistance, please call 828/891-7779.

The City of Hendersonville Water and Sewer utility is offering customers a one-time $25.00 credit for any existing water account customer, not already on automatic bank draft,  who signs up for automatic bank draft between the period of March 1, 2017 through June 1, 2017.  To learn more about getting this one-time credit please contact customer service at 828-697-3052 or customerservice@hvlnc.gov.  You can also complete the Authorization Agreement found at:  Authorization Agreement.

 

Billing Information for Water & Sewer Services

Payment by Mail:

City of Hendersonville 
P.O. Box 603068 
Charlotte, NC 28260-3068

 

Payment In Person:

City Hall   145 Fifth Avenue E.     Hendersonville, NC          Office hours are Monday through Friday, 8:00 a.m. until 5:00 p.m. except holidays.

The Water and Sewer Payment windows are located on the first floor of the City Hall.  Customer parking is available in the parking lot behind City Hall at the corner of 6th Ave. and King Street.  Free parking spots for customers are along the King Street edge of the parking lot.   
 

Other Information:

Late Fees for Non-Payment

Customer accounts will be charged late fees if payment is not received by the bill due date. These fees will not be waived unless a technical error or staff error produced a payment processing delay.

Interruption of Service for Non-Payment

Service may be discontinued if payment is not made by the date shown on the bottom portion of your billing statement. If service is cut off, all past due charges, plus a reconnection fee, must be paid to restore service. Payment must be made by 3:00 p.m. to guarantee same-day restoration.

Returned Check Policy

Charges paid by checks returned by the bank will be treated as unpaid and may cause the account to be processed for immediate cut-off. Accounts will also be charged a $25.00 returned check fee.

 

Contact Us:   (828) 697-3052   Monday - Friday 8 a.m - 5 p.m.

email the Customer Service Team